at Insight Global in Chicago, Illinois, United States
Job Description
Job Description
The Communication Agency Project Manager is responsible for the overall client satisfaction of their book of business and delivering communication solutions to clients. In this client-facing role, the Account Manager is expected to assist clients, resolve issues, and implement changes that can strengthen the bswift Communication Agencys relationship with its clients. They will be responsible for liaising between clients, creative team, vendors, and other stakeholders while driving the moving parts and complexities of any given project, ensuring timeliness and quality for each deliverable.
Client management
After scope is agreed upon, manage the finance and billing aspects for his/her book of business, including:o Delivering service requests
o Documenting potential client sales in the Pipeline Monday board and seeing it through to final billing/revenue recognition
Onboarding new clients and develop working relationships, managing the client to agreed deadlines and deliverables Collaborating with other bswift Communication Agency project managers when needed to meet client objectives and company goals Collaborating with bswift Client Service and Implementation teams to ensure coordination, visibility and knowledge share across bswift departments on behalf of the client; participate in client status calls and provide ongoing communication status updates Keeping documentation and records of client interactions Offering advice to clients on products or services and engaging the Communication Strategist when necessary to assist in the sales processProject management
Serve as the day-to-day contact for our clients Supervise and lead creative projects for a portfolio of clients In partnership with the MarComm Traffic Managero Create detailed schedules and set deadlines for various stages of a project
o Monitor projects, adjusting assignments and deadlines accordingly
Utilize our project management system, Monday.com, to create schedules, and manage projects Ensure timely and successful delivery of multimedia materials according to client needs Liaise between clients, internal bswift teams and vendors Own weekly client updates, provide progress updates on project, and own open items list Partner with vendors to ensure print and digital deliverables are distributed correctly and on schedule Maintain job files and ensure all final files are posted to SharePointWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
5+ years experience project management in employee benefits communications
o Understanding volume of pieces and timelines that you will have to track at the same time (a lot of work in short amount of time)
o Clients that will have 10 deliverables that will go simultaneously
o Exceptional planning, project management, collaboration, and coordination skills
Excellent people and time-management skills Monday.com Microsoft Office nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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