Business Analyst/Project Manager

at Accenture in Chicago, Illinois, United States

Job Description

Please note:

Please note: This position is a hybrid role, requiring on-site work at our client’s offices (in either Elk Grove, IL, St. Louis, MO, or Irving, TX) 2-3 days/week.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We Are:Accenture Marketing Operations is the global managed services arm of Accenture Interactive. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels.

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network.

Accenture people build careers in four different areas of our business: Strategy & Consulting, Technology, Operations and Interactive. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

You Are:

As the Business Analyst/Project Manager you will leverage existing processes and provide leadership and support for client projects impacting Digital Servicing Communications including email, SMS texts and push notifications. The Business Analyst will ensure adherence to project milestones, business deliverables and governance requirements, with a focus on controls, along with strict adherence to Servicing Communications standards and guidelines. The ideal candidate will be familiar with or able to quickly learn Servicing Communications at a detailed level, across LOBs and business units. All analysts in this role are expected to be able to take on any project requested, whether agile or waterfall, large plan of record or relatively small maintenance scale.

Here’s what you’ll do:

+ Model Forward Compatibility

+ Drive creation and deployment of Communications and customer experiences with agility and quality

+ Engage with cross functional teams

+ Partner with Strategy Communications team to improve servicing communications which drive customer engagement

+ Influence and apply Digital First strategy

+ Secure approvals from Legal and Compliance stakeholders and document accordingly

+ Secure Spanish translation where needed and document accordingly

+ Influence adherence to project calendar and critical toll gates to ensure timely delivery with quality and control

+ Manage change and ensure control policies are followed and documentary evidence is retained per policy

Here’s what you need:

+ A minimum of 2 years experience eliciting and gathering requirements

+ A minimum of 2 years experience working in Agile project delivery

+ Excellent communication, both verbally and in writing;

+ Not only adapt to change but expect and react positively when it comes; and,

+ Be able to engage in operating models that are not yet fully agile but accommodate varieties of hybrid agile.

Travel :

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $54,500 to $131,300

Colorado $54,500 to $113,400

District of Columbia $58,100 to $120,800

New York $50,500 to $131,300

Maryland $50,500 to $105,000

Washington $58,100 to $120,800

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or appli