at University of Illinois in Urbana, Illinois, United States
Job Description
Medical Insurance Associate - Student InsuranceMcKinley Health Center
McKinley Health Center aims to provide high-quality ambulatory healthcare and health education to students and medical expertise to University leadership. The Center is also accredited through the Accreditation Associate for Ambulatory Health Care (AAAHC). Employees at MHC are required to provide proof of certain immunizations according to recommendations from the Center for Disease Control (CDC) Advisory Committee on Immunization Practices (ACIP) guidelines. To review the full policy, please click here - https://public.powerdms.com/UIUC/documents/1455696/Employee Immunization.
Our staff works on campus with an academically talented and ethnically diverse student population, including international students totaling 22.2 percent of the total student population, 18.8 percent for Asian American students, 11 percent for Latinx/e students, 5.0 percent for African American students, and 3.2 percent for multiracial students, with a total enrollment of over 56,000 students.
Job Summary
Acts as a representative of the Student Insurance Office, and liaison between students and the plan. Participates in campus events where Student Insurance presence is requested. Communicates information about Student Insurance programs and services as needed. Performs basic customer services duties including but not limited to: phone calls, emails and in-person consultations. Escalates complex issues to the appropriate department personnel.
Duties & Responsibilities
- Responsible for customer interaction that will require the ability to work independently with students and staff. In addition, customer service duties include communication by phone, email and walk-in. Also includes providing insured clients with accurate, detailed information related to a variety of insurance issues to ensure their understanding about the plan's policy and benefits including explanations about the various components of each benefit; the importance of adhering to timely filing schedules; payment allocation; the appeal process; the enrollment period; and other issues.
- Perform a variety of support services to meet daily operational needs of the department. Facilitate processing functions related to each semester's enrollment period activities.
- Responsible for indexing/processing documentation received via facsimile transmission, U.S. mail and in person in a timely manner including sorting, labeling appropriate electronic folders. Also includes emailing and scheduling mail pick-up for students. Screen faxed messages and independently handles inquiries/requests for information or determines when messages need to be directed to another office/person for action.
- Document internal office practices/policies. Maintain confidential records and perform related processing functions during enrollment period such as review insurance waivers by contacting insurance carries for coverage eligibility and benefit information meets waiver requirements.
- Responsible for traveling and participating in outreaches throughout the year to educate new students during the orientation for each semester with compassion and understanding.
- Perform other assigned duties as appropriate.
- Any one or combination totaling one (1) year (12 months) from the categories below:
- College coursework in a health-related field, business administration/management, human resource management, or closely related fields as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months) - Associate's Degree (60 semester hours) equals eighteen months (18 months)
- Work experience in a healthcare environment working with medical claims, denials, rejections, referrals, and prior authorizations.
- College coursework in a health-related field, business administration/management, human resource management, or closely related fields as measured by the following conversion table or its proportional equivalent:
This is a 100% full-time Civil Service 4582 - Medical Insurance Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 8/19/2024. Salary is set at $38,555.40.
Please Note: This position is unable to support candidates who require work authorization sponsorship.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on Friday, August 16, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Keri Collins at keric@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .
Requisition ID: 1025900
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu
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