Bilingual Member Service Associate

at UICCU dba GreenState Credit Union in Addison, Illinois, United States

Job Description

GreenState, a progressive, growing company, is now taking applications for a Member Service Associate. This position is responsible for acquiring, expanding, and enriching member relationships, while providing service in an exceptional manner. In this role you will cross-sell and provide credit union products and services to new and existing members, with referrals to appropriate departments when necessary. The successful candidate will be an independent, outgoing individual who will constantly strive to be number one.

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Monday - Friday 8:00am - 6:00pm, Saturdays 8:00am - 1:00pm.

Pay range for this hourly position is $ 24.02 - $32.24/hr with a monthly incentive opportunity and a progressive benefits package.

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.

2. Demonstrates a positive member service (internal and external) focus at all times, using their name, and thanking them for their business.
   The MUST philosophy:
   • Make eye contact;
   • Use their name or acknowledge their presence;
   • Smile!
   • Thank them for their business.

3. Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.

4. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.

5. Provides personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations.

6. Makes weekly outbound service calls to members.

7. Performs any and all aspects of the MSR position as detailed in the MSR Job Description. This includes the ability to accurately balance a cash drawer on a daily basis and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification.

8. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service, or referring them to the specialized department (Wealth Management, Commercial, Mortgage, etc.) to be served.

9. Provides consistent follow through.

10. Services and promotes all credit union deposit products and services.

11. Utilizes appropriate resources to resolve routine and complex member problems accurately, professionally, and in a timely manner.

12. Participates in promotions, contests, blitzes, staff meetings, calling efforts, and other departmental activities which support team goals.

13. Processes credit applications within the scope of Credit Union lending guidelines and policies

14. Sells debt protection and other loan protection produ
    
    

    PI244456104

    
    
    GreenState Credit Union is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.