at NorthShore University Health System in Chicago, Illinois, United States
Job Description
Position Highlights:
Sign on bonus: None
Position: Registered Nurse Triage - Outpatient Breast Oncology and Surgical Services - Days
Location: Chicago, IL
Full Time
Hours: Monday-Friday, 8:30 am - 5:00 pm
Required Travel: May need to float to other NS legacy breast centers for meetings or to help cover clinics
What you will need:
Graduation from an approved school of nursing, BSN preferred.
Current Illinois license as a Registered Nurse.
Current CPR certification through American Heart Association or American Red Cross.
General Summary:
Performs a wide variety of patient care activities and accommodative services for multidisciplinary Center for Breast Health patients being seen on campus or in satellite clinics. Supports Surgical Oncology, General Surgery, and Plastic Surgery physicians in the practice. Responsible for direct care of patients as delegated by the physicians.
Management of patient health concerns and symptoms via telephone, EMR, email, and in-person as required, utilizing physician-approved protocols for the assessment and management of a range of symptoms. Telephone interactions require assessment, patient education and may require crisis intervention. All interactions will be documented in the EMR with appropriate oversight and follow-up as required.
Performs vitals and other health surveys/questionnaires, with appropriate clinical documentation thereof.
Coordinates care with physicians, breast health team, perioperative and ancillary care teams over the course of their care, treatment, and recovery.
Responsible for data collection and reporting of various metrics related to productivity, patient volumes, patient satisfaction scores/feedback, and quality improvement/assurance. Will oversee/complete preparation, application, and maintenance of NAPBC accreditation.
Essential Functions
Demonstrates a commitment to the mission of Endeavor Health and a patient service orientation that adheres to all responsibilities and standards established by the Hospital.
Communicates clearly, effectively, and confidently with patients, health center staff, and other personnel within the organization.
Greets all patients and staff courteously and respectfully while maintaining a positive demeanor.
Uses appropriate telephone etiquette in communications with patients, physicians, and health center callers
Accurately communicates messages, lab values, and telephoned reports in a timely manner.
Maintains the strictest patient and personal confidentiality.
Instructs patients in preparation for home care procedures in accordance with physicians' instructions and patient education tools.
Appropriately triages telephone calls, answers questions and advises patients according to policy and physician orders.
Demonstrates professionalism in appearance, attendance, and demeanor.
Greats and treats all patients, co-workers, and physicians in a friendly, courteous, and respectful manner.
Maintains a professional appearance, observes dress code policies and wears I.D. badge at all times.
Reports to work as scheduled. Is ready to start work at the scheduled time.
Works with others to adjust staffing needs as required and to assist in the overall delivery of health care in the center.
Assists in appointment scheduling of off-site tests and procedures, consultations, surgeries and treatments.
Assists in all aspects of medical record maintenance, accurately files all patient charts and reports in designated location in patient records.
Prints/Copies charts/documents as required and reviews charts for medical record release.
Provides cross-coverage staffing in health centers and at other affiliated health centers willingly.
Manages patient flow through the health center, promoting work efficiency to minimize patient wait times.
Performs and documents a preliminary patient assessment including objective information, vital signs, weight, and subjective information relative to the visit.
Assists with patient registration and insurance verification.
Assists in directing patients to the exam room and ancillary testing areas.
Assists with the patient discharge/check out procedures according to physician instructions and ensures appropriate documentation.
Ensures patient supplies are available for the provision of health care.
Performs designated nursing and other patient care activities according to policy and procedures and standards of nursing practice.
Assists with diagnostic and other in office procedures (i.e., lab tests, venipuncture, specimen collection, drain removal, expansion kits, etc).
Review and complete Workload assigned in EMR
Maintains file and follow-up system for lab/imaging results and other tests.
Performs designated triage nursing duties including determining the needs of patient and... For full info follow application link.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
