at Wind Creek IL LLC in East Hazel Crest, Illinois, United States
Job Description
Duties and Responsibilities:
- Projects a positive image
- Greets and acknowledges all guests upon arrival and departure
- Enters proper data into the Valet parking system (CVPS) accurately and efficiently
- Processes vehicle keys according to company guidelines
- Obtains keys from attendants, documents, and places keys on ‘key board’ in the appropriate location
- Ensures documentation of all vehicles is in correct format and completed by the valet attendants
- Places employee/vehicle information in a manual format and/or computerized system
- Ensures time between key issuance and vehicle return are within established time standards
- Calculates parking charges and collects fees from guests
- Facilitates Bell and Valet team member requests
- Assists on the front drive and/or parking and retrieving vehicles as needed
- Keeps valet area clean and properly supplied
- Assists with issuing scooters and wheelchairs for guests
- Executes required guest service standards to make guests feel welcome and important
- Resolves guest issues and disputes
- Disseminates information to guests regarding the property, hotel, promotions, etc.
- Reduces claims by strict adherence to departmental policies & procedures
- Performs other duties as assigned
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