at Wind Creek IL LLC in East Hazel Crest, Illinois, United States
Job Description
Duties and Responsibilities:
- Projects a positive image
- Greets all guests and team members
- Schedules team members to ensure excellent level of service to the guests while maintaining and controlling labor costs; Understands and manages within budgetary guidelines
- Authorizes PTO and administers payroll
- Supervises team members including maintaining proper employee relations and recognition, evaluating performance and administering discipline when necessary
- Recruits Front Service staff, screens applicants and conducts auditions for employment
- Actively coaches, mentors and develops team members
- Ensures AAA Four Diamond service standards are being met consistently
- Provides AAA Four Diamond service levels necessary to meet and exceed guest expectations
- Keeps staff informed of pertinent information
- Liaises with other departments as operational issues arise
- Supports front line staff in dealing with guest problems and concerns
- Assists front line staff as necessary with parking and retrieving vehicles, delivering luggage, etc.
- Ensures that claims are minimized by staff’s adherence to established procedures
- Limits the number of accidents and injuries by actively promoting job safety
- Assists in the procurement of operating supplies and equipment (OS&E)
- Assists in the development and training of departmental policies and procedures
- Other duties & responsibilities as assigned
