Customer Care Coordinator

at American Red Cross in Chicago, Illinois, United States

Job Description

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

What You Will Do:

Responsibilities
Support all Red Cross / Biomedical customers through multiple channels - Including but not limited to -
* Database maintenance
* Direct mail
* Email
* Facebook
* Health History support
* Modifications/Data Entry
* Mobile App support
* Phone Calls
* Scheduling appointments
* Tele-recruitment
* Text
* Web support
*
Operational and Administrative Support
Operational support and administrative duties using one or multiple systems with little supervision
Exercising confidentiality, independent discretion, and judgment.
Prepare reports as requested
Training as necessary.
Other tasks could include list generation, scheduling appointments, request donor card, and any other activities required to support our customers.
Coordinate work with internal and external audiences, including vendors, and identify appropriate escalation paths for work activities as needed.
Receive customer communications nationwide. Resolve customer issues directly and/or work with any internal team member to escalate and resolve issues quickly to ensure satisfaction.
Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellence customer service during any touch point with donors, sponsors or internal team members.
Personal Responsibilities -
Accountable for daily and weekly productivity.
Attendance
Quality Assurance
Monthly Reviews
Maintaining a professional work environment
Hours for this position are 11:45 am - 8:15 pm Central Standard Time, Sunday through Thursday or Tuesday through Saturday
Training hours will be 10:00 am to 6:30 pm Central Standard Time, M-F for approximately 3 months.
*It is imperative that you are here during ALL necessary training.

Qualifications
High school diploma, specialized business, or secretarial/administrative training required. Associate's or Bachelor's degree preferred.
Minimum one year of related customer service work experience
Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools and Microsoft Office applications is required.

The salary range for this position is $19.62hr.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing... For full info follow application link.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.