at LivaNova, USA Inc. in Chicago, Illinois, United States
Job Description
Join us today and make a difference in people's lives!
LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems. The company is listed on the NASDAQ stock exchange under the ticker symbol " LIVN ." LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide.
Position Summary:
The Sr. Manager, Commercial Operations role has the primary enterprise accountability of the organization's Customer Relationship Management (CRM, Salesforce) platform, data integration (with ERP systems) and analytics to drive value for business stakeholders by providing strategy, leadership and direction. This includes project management, ongoing maintenance, demand management for enhancements, and execution of related programs and practices that drive measurable business outcomes. This role also involves leading and managing a global team and building relationships and trust with key business leaders in this area to ensure alignment on strategy, prioritization, and execution in order to ensure that the architecture, development, design, implementation, testing and support of these commercial initiatives meet strategic business objectives.
General Responsibilities:
Partner with the key business leaders in the Sales, Marketing, Pricing, Business Development and Contracting teams and help define the vision, strategy and associated practices for the CRM application and other interfacing systems and ensure alignment with best practices
Collaborate with cross-functional teams to help integrate CRM strategies with broader business objectives
Drive all phases of delivery and support lifecycle including requirements, design, development, testing, implementation, testing and support
Understand and manage enablement of commercial processes including market access, pricing, contracting, patient services.
Advise, mentor and guide the Commercial team on all technical matters and best practices as they pertain to ongoing projects and other operational activities
Proactively build good working relationships with both business and technology team members and management and have a sound understanding of key commercial processes
Manage all aspects of ongoing maintenance operations and project execution, including on-time and on-budget delivery, efficient resource allocation and maximization of ROI
Manage the Commercial team to help foster a culture of excellence, innovation, and continuous improvement
Manage vendor and partner relationships, ensuring the selection of the best tools, technologies, and services to support CRM objectives
Leadership Skills
Demonstrated leadership: Proven track record of leading complex, multidisciplinary talent teams in new endeavors and delivering solutions. Ability to balance team and individual responsibilities, build teams and consensus, get things done through others not directly under their supervision, and work ethically and with integrity.
Excellent business acumen and interpersonal skills: Able to work across business lines at a senior level to influence and effect change to achieve common goals.
Communication and storytelling: Creating consistent value-oriented storylines for better understanding and execution of the Strategy. Ability to effectively drive business, culture and technology change in a dynamic and complex operating environment (e.g., conveying information to diverse audiences in a way that is easily understood and actionable). Comfort with public speaking and the ability to creatively and concisely express ideas to business and technical audiences.
Influencing and emotional intelligence by asserting ideas and persuading others to gain support across an organization or to adopt new behaviors. Ability to explain digital concepts and technologies to business leaders, and business concepts to technologists.
Creative and critical thinking, and outstanding analytical and problem-solving abilities: Familiarity with business information generation and analysis methods (for example, framing new concepts that spur use case ideation for... For full info follow application link.
LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.
Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
