at Wind Creek IL LLC in East Hazel Crest, Illinois, United States
Job Description
Duties and Responsibilities:
- Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines
- Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
- Attracts, develops and maintains relationships with target customers through the delivery of personalized service
- Greets and hosts target customers while on property
- Ensures and promotes target customers have a player’s club card in use while on property
- Arranges for appropriate level of complementries during visit
- Arranges and assures execution of special services
- Utilizes HMS as a tool to document, track, and develop pipeline
- Appropriately resolves/deters customer complaints
- Conducts phone marketing to target customers; Invites them to the property or to special events
- Markets and fills promotional events, both hosted and casino related
- Creates an atmosphere of luck and celebrates customer wins
- Must attain goals to meet company objectives
- Other duties and responsibilities as assigned
