at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
Job Summary
Participate in a best-in-class training program while gaining valuable on-the-job skills. As an Associate Consulting Engineer (ACE), you will be actively involved in technical solving opportunities and assigned to meaningful projects that align to your skill set. Learn from top technology professionals as well as pursue certifications that are incorporated into the program.
CDW is building teams that are growing service offerings to our customers. A successful Associate Consulting Engineer (ACE) will immerse in a close-knit group of technology leaders to collaborate with and master complex solutions to business requirements. You will hone your learning by partnering with skilled engineers that value your ideas and perspectives. The Program is a meaningful, industry-leading training program for people who have real passion for technology, an aptitude for problem solving, and a drive for customer dedication. Further expand your knowledge, gain hands-on experience with leading-edge technology, while accelerating your career dreams. Upon completion of the program, you will advance into an Engineer role on CDW's services team where you will accelerate your career.
What you will do:
ACEs focusing on Microsoft Solutions with our CDW Technology Services (CTS) team will partner with our lead engineers on the following:
Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
Addresses and updates customer incident tickets, providing customers, internal management and customer account managers with status information.
Take your collaboration to the next level by partnering with technical and business staff of customers and Microsoft technical support.
Provide detailed and effective communication to internal and external customers.
Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication.
Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
Identify and communicate potential opportunities for cross-selling to the sales team
Provide high quality content deliverables using the appropriate document templates
Ensure solution is implemented as designed to the customer's satisfaction and approval
Provide entry level technical services
Ability to follow through with tasks, projects, and troubleshooting
Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
Handles several tasks simultaneously (ie: pre-sales, troubleshoots, responds to emergencies)
Communicates with Engineering Manager on all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
Collaborate and support cross-functionally with Customer Success and Sales.
Contribute to written proposals and technical documentation
Attends training sessions, and obtains industry related certifications as determined by management
Adheres to time compliance and time entry guidelines
Operations -Recognize opportunity for resolution and own what is needed to drive resolution, identify, and recommend support process improvements. Contribute to Collaboration team forums and provide feedback/questions to stimulate discussion, intellectual capital, and continuous process improvement.
By joining our team, you will partner with industry leading Engineers, Consultants and Technical Architects to help enable your success. CDW is honored by holding the highest level of certifications and accreditations with our partners.
What we expect of you:
One of the following degrees and/or relevant experience:
BA/BS including concentration in Computer Science, Information... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
