Senior Data Analyst

at Blue Cross Blue Shield Association in Chicago, Illinois, United States

Job Description

The hiring range for this role is: 92,086.00 - 129,145.00

This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate's position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.This job is also eligible for annual bonusincentivepay.

We offer a comprehensive package of benefits including paid time off, 11 holiday medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

The Senior Data Analyst, Adoption and Impact Measurement leads and performs all aspects of data collection, analysis, and reporting needed to measure the adoption and impact of digital experiences, including enabling tracking and monitoring of web activity for Federal Employee Program (FEP) digital tools and services. They ensure digital analytics tracking is enabled for digital tools and services owned by internal and external stakeholders. They provide reporting and insights related to how members are interacting with FEP digital tools and services to internal stakeholders that inform roadmap decisions and feature enhancements. They are responsible for reporting on key results and digital performance measurements.

Primary Job Functions

Enable Digital Analytics Reporting and Tracking

Implements, manages and maintains tracking across FEP digital tools and services using web analytics and tag manager tools to measure various initiatives.

Implements, manages and maintains tracking across FEP and vendor call centers.

Gathers data and reports on all FEP digital tools and services.

Defines and participates in the prioritization of user stories to ensure all new functionality for upcoming releases are tagged to enable measurement and tracking.

Collaborates with stakeholders to investigate and resolve any data discrepancies.

Collaborates with development teams to resolve any network or defects in data.

Supports pre- and post-release data validation activities.

Identifies data gaps in measuring the end-to-end consumer journey and recommend fixes.

Performs data quality audits and collaborates with cross-functional teams to address and issues.

Participates in agile ceremonies.

Conducts user management activities for web analytics, tag manager, and visualization tools access.

Product Performance

Collaborates with FEP teams and vendors to collect, analyze and report data on product performance on a daily, weekly or monthly basis.

Conduct targeted experiments, which includes measuring, analyzing, and providing insights on targeted product performance to assist in product planning and to identify problem/opportunity areas requiring deeper investigation or action.

Program Performance

Provides key result patterns and trends reporting to business stakeholders.

Develops reports to assess trends across FEP products and to enable circulation of information.

Participates in cross-functional initiatives related to the management and use of data in the organization.

Provides best-practices, business cases, and measurement findings for Plan and FEP leadership forums.

Data Visualization and Reporting

Develops reports and dashboards to monitor operational and program performance.

Clearly communicate trends, patterns, and insights for stakeholders through presentations.

Collaborates with stakeholders to identify appropriate data sources and provide timely, meaningful and accurate reports.

Ad-Hoc Report and Outcome Studies

Develops and conducts ad-hoc outcome studies to derive value-based insights.

Supports ad-hoc reporting needs.

Education, Experience, and Certification

Education:
Required: Bachelor's Degree in Business Administration, Computer Science, Information Systems, or equivalent work experience in similar work... For full info follow application link.

Blue Cross Blue Shield Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information or any other legally protected characteristics.