Premium Account Manager - West Coast

at Mitsubishi Chemical Group in Springfield, Illinois, United States

Job Description

Premium Account Manager – West Coast (1665)

+ Title:Premium Account Manager – West Coast

+ Group Company: Mitsubishi Chemical Advanced Materials

+ Location:Remote

+ Employment Type:Full time

Group Company:

+ Mitsubishi Chemical Advanced Materials

Mitsubishi Chemical Advanced Materials is a leading global manufacturer of high-performance thermoplastic materials in the form of semi-finished products and finished parts. The company has locations in 20 countries and more than 2,800 employees. Its specialty engineering thermoplastics and composites are superior in performance to metals and other materials and are used in a wide range of applications, primarily in the capital goods industry. The company is continuously developing new areas of applications in close cooperation with industry leaders in a broad variety of customer markets. The Mitsubishi Chemical Advanced Materials Group is well prepared to further expand its market leadership position.

Supporting the vision of our holding company, Mitsubishi Chemical Holdings Corporation (MCHC) (http://www.mitsubishichem-hd.co.jp/english/index.html) , Mitsubishi Chemical Advanced Materials is committed to the realization of KAITEKI, “a sustainable condition which is comfortable for people, society and the Earth”. To realize this vision, the MCHC Group engages in corporate activities that provide products, technologies and services based on the comprehensive capabilities of the Group in the Performance Products Domain, Industrial Materials Domain and Health Care Domain, with chemistry as the basis of our activities. We jointly express and promote our commitment under the corporate brand THE KAITEKI COMPANY.

Job Purpose

The role of the Premium Account Manager is crucial in ensuring the success of our organization. They are responsible for building and maintaining strong relationships with our most important customers. Their primary objective is to provide exceptional value to our key clients, ensuring their satisfaction, and driving revenue growth.

As a Premium Account Manager, your primary responsibility is to create and execute strategic account plans. You will work closely with cross-functional teams to ensure that our products and services align with our customers’ needs and objectives. It is important to maintain a deep understanding of our customers and their requirements to identify opportunities for expansion and innovation. Your role is critical in driving growth and providing excellent customer service.

In this role, you will need to have exceptional communication abilities, strong relationship-building skills, and excellent business acumen. As a Premium Account Manager, you will be required to possess in-depth knowledge of our products and services to provide customized solutions to our key clients.

If you are a driven, disciplined and customer-focused individual with a passion for business growth, this position offers a great opportunity to make a significant impact within our organization and contribute to our continued success.

Principal Accountabilities

Strategic Account Planning:

Develop and execute strategic account plans for assigned key customers, aligning with the organization’s overall business objectives.

Responsible for comprehending the value chain within strategic accounts, ensuring alignment between regional and international market strategies.

Customer Relationship Management:

Serves as the primary point of contact to customers, representing all Mitsubishi Chemical entities, regardless of geographical location.

Build and maintain strong, long-term relationships with key clients, understanding their unique needs and objectives.

Ensure high levels of customer satisfaction by delivering exceptional service and support, resolving issues promptly, and proactively addressing concerns.

Cross-Functional Collaboration:

Collaborate with various internal teams, including sales, product development, and customer service, to ensure a cohesive and customer-centric approach.

Maintains close ties with industry-specific marketing resources, both regionally and globally, leveraging them within strategic accounts.

Connects globally with sales leaders interacting with strategic accounts to maintain a consistent approach to customer engagement.

Performance Driven:

Identify opportunities for revenue growth within key accounts by upselling, cross-selling, and introducing new products or services.

Drive long-term, profitable growth for strategic accounts by aligning their needs with the organization’s capabilities and offerings.

Coordinate and oversee existing and new programs within key accounts, working closely with program managers and relevant teams.

Executive Relationship Building:

Develops a profound understanding of the strategic account organizations, focusing on decision-makers and their impact on MCG products and solutions.

Cultivate and strengthen executive-level relationships within strategic accounts, engaging in discussions about their business goals and objectives.

Being culturally aware and having the ability to navigate through different levels of the organization are a must for this position.

Market Insight:

Stays informed about product and technology requirements within the account, capturing opportunities and conveying them to the appropriate SMBG/MCG resources.

Equip and support market teams in their efforts to succeed with key accounts by providing necessary insights, tools, and resources.

Data Management:

Utilizes Salesforce for comprehensive tracking and reporting of all key account activities and opportunities.

Premium Account Managers play a pivotal role in securing and growing key customer relationships, ensuring their continued loyalty, and contributing significantly to the organization’s overall success.

Requirements :

+ Travel Requirement : This role demands extensive travel, approximately 60%-70%, with occasional international travel.

+ Relationship Building : Strong interpersonal skills and exceptional networking abilities are essential in this role.

+ Executive Interaction : Proficiency in engaging at the senior executive level is a necessity.

+ Technical Versatility : Demonstrates a comprehensive technical background, capable of comprehending MCC’s full portfolio.

+ Sales Acumen : Possesses extensive experience in sales and sales management, ideally in a leadership capacity.

+ Strategic Thinker: Capable of thinking strategically and providing innovative solutions to customer challenges

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Knowledge / Skills / Experience

+ Educational Requirements : A minimum of a bachelor’s degree is required, preferably in Business, Marketing, or Engineering. Possessing an MBA or MS is considered advantageous.

+ Professional Experience : 10 – 15 years of experience in sales, marketing, or technical roles, with a strong background in general management.

+ Software Proficiency : Proficient in the use of Microsoft Office applications.

+ CRM Knowledge : Experience with Salesforce or other CRM systems is an asset.

+ Technical Sales Expertise : 5 – 10 years of experience in technical product sales, with a preference for candidates experienced in engineering plastics.

+ Exceptional Organizational Skills : Demonstrates excellent planning and organizational capabilities.

+ Team Leadership : Proven ability to mobilize, energize and influence a diverse team of professionals across the world toward a common goal.

+ Effective Communication : Strong communication and presentation skills are essential for this role.

Pay Transparency (complete highlighted sections)

+ **The salary range for this position is $125,000- $195,000. Factors such as scope and responsibilities of the position, candidate’s work e