at Veterans Affairs, Veterans Health Administration in North Chicago, Illinois, United States
Job Description
Summary This position is located within the Office of the Director, Command Suite, in the Quality Management Department at the Lovell FHCC, North Chicago, Illinois; a 1c complexity facility. The Lovell FHCC is larger than just a single facility, but rather a system of facilities throughout Northeastern Illinois and Wisconsin which provide medical and dental services to U.S. Military Veterans, Recruits, and Active Duty and eligible beneficiaries. This is a 2 year NTE position. Responsibilities MAJOR DUTIES Administration (40%) The Program Specialist is responsible for supporting functions associated with CPI and RM. Contributes to the efficient and effective accomplishment of the objectives of the overall CPI and RM Programs The employee ensures the programs (Mid-Level Management (MLM), CPI, New Employee Orientation (NEO), and White Belt), run efficiently and effectively. Assists the Risk Manager with the coordination of Peer Reviews, Medical Tort Claims, Medical Legal Risk Management (MLRM) or the National Practitioner Data Bank (NPDB) reviews. Enters data associated with the various performance measure reports associated with risk management, torts, institutional disclosures, and Office of Inspector General (OIG) document requests. Special Projects (20%) Plans and/or assists in accomplishing special projects as assigned and/or appropriate. Special projects involve fact-finding and suggestions for problem solution as well as assistance with development and implementation of new or reviewed policies or program changes. Solves unusual problems in performing a variety of duties related to special projects involving administrative or support issues. Assists in conducting research data from diverse sources. Extracts and assembles information. Uses advanced analytical techniques to develop conclusions. Develops reports and Presentations. Data Collection, Tracking and Analysis (40%) The employee collects, compiles, tracks, and completes statistical analysis, as needed to support RM and CPI. Runs reports using the Electronic Health Record Management (EHRM) and/or VISN SharePoint site. Updates, revises, sorts, calculates, and manipulates data in spreadsheet data (using Word, Excel, FHCC/VISN SharePoint sites) to convert into charts, graphs, and other reporting formats. The employee manages the RM and CPI FHCC SharePoint site to ensure the content is up to date. Work Schedule: 7:30a to 4:00p Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD241880 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/05/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Examples of specialized experience would typically include, but are not limited to involves the planning, coordinating, execution of, and participation in process improvement activities for medical organizations (Hospitals/Clinics/Various Medically Related facilities) and Health Promotion Programs and individual programs to ensure that services are provided promptly, courteously, and with a compassionate understanding of clientele needs. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 full years of progressively higher level graduate education leading to such a degree OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . You will be rated on the following Competencies for this position: Administration and Management Computer Skills Customer Service (Clerical/Technical) Database Administration Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: : The work requires some physical effort such as standing, sitting, walking, or bending. There are no special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign educati
