Remote Service Engineer

at Philips in Rosemont, Illinois, United States

Job Description

532268 Remote Service Engineer

You are a part of a cohesive remote service team based in the US. A high performing team that independently serves our customers but supports each other to deliver results. A team with the energy of a start-up but the processes and tools of a mature company.

Your role:

+ The Remote Service Engineer is the ambassador of Philips Digital Pathology ensuring that all customers are satisfied while meeting or exceeding our business targets.

+ Receives, registers, and provides technical service to the requests or problems coming in from all medial channels and communicates solutions or actions acting in accordance with our regulatory guidelines.

+ Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, work orders creating service and keeping the customer informed of the service status.

+ Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and

+ diagnosis before dispatch

+ Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.

You’re the right fit if:

+ Education: 4 year degree in Computer Science, Information Technology or other related field preferred

+ Experience with Microsoft Server, VMWare, and Microsoft SQL required

+ Engineer/Network Engineer/Microsoft Certifications desired

+ Minimum 4 years of related experience

+ Minimum 2 years prior experience in a remote support customer facing role

+ Competent in IT/Network diagnosis/system connectivity/Remote service essential

+ Healthcare experience desired

+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business.

+ Discover our rich and exciting history.

+ Learn more about our purpose.

+ Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details:

The pay range for this position is $30.79 to $52.79, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran