at Sage Hospitality Group in Chicago, Illinois, United States
Job Description
Why us?
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
The Ladies & Gentlemen in our Sales & Marketing department are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.
Job Overview
Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Must be able to work Monday through Friday.
Responsibilities
+ Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
+ Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
+ Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
+ Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
+ Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
+ Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
+ Work with sales personnel to achieve required sales team goals.
+ Have current knowledge of hotel rates, strategies, discounts and promotions.
+ Assist with completing any required sales reports.
+ Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
+ Assist hotel with implementing hotel specific selling strategies.
+ Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
+ Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
+ Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
+ Display a neat, clean and business-like appearance at all times.
+ Creates monthly social hour calendar with the Director of Sales.
+ Assists the Sales department with monthly luncheons, client events, etc.
+ Conduct walk-in tours
+ Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
+ Work with EBC on all group turnover and proper execution of the groups.
Qualifications
Education/Formal Training
High school diploma or vocational secretarial.
Experience
Previous sales, hospitality, and secretarial experience preferred.
Knowledge/Skills
+ Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
+ Alphabetizing, grammar and punctuation skills.
+ Standard business letter formats.
+ Strong editing skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
+ Able to read contracts and letters.
+ Able to use computers.
+ Excellent attention to detail and multi-tasking skills.
+ Bending/kneeling – repeated bending and kneeling required while filing
+ Mobility – must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
General office and hotel environment
Benefits
- Marriott Discount
- Sage Hotel Discounts Across the US
- Medical, Vision, & Dental Insurance
- Referral Bonus Eligible
- Access to the Sage Savings Spot (Beneplace)
ID: 2024-24139
Position Type: Regular Full-Time
Property : The Ritz Carlton Chicago
Outlet: Hotel
Category: Sales & Marketing
Address : 160 E Pearson St
City : Chicago
State : Illinois
EOE Protected Veterans/Disability
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