Lead Americas Service Mng

at Honeywell in Des Plaines, Illinois, United States

Job Description

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why our employees enjoy access to dynamic career opportunities across different fields and industries.

An excellent career opportunity is currently available for a Lead Service Manager role within the North American Technical Services organization. The position can be in either UOP’s Houston, TX or Des Plaines, IL locations. This position will play a key and integral role in managing service and technical support of UOP’s refining industry customers, while working in close coordination with the Account Manager.

KEY RESPONSIBILITIES

+ The successful Service Manager will accomplish the following for approximately 12 customer sites with active Service Agreements in place

+ Establish strong customer relationships through frequent direct contact and service delivery that helps to increase customer profits and reduces risk.

+ Deliver on contractual obligations (Service Agreements, catalyst sales commitments, etc.)

+ Work closely with other functions in UOP to deliver UOP’s full portfolio of products and services.

+ Ensure all service delivery to existing customers – e.g., Connected, LST execution.

+ Work with Account Manager to:

+ Maintain a detailed account plan and forecast based on the customer’s turnaround dates. These plans must align with expectations of other UOP business units.

+ Transact sales with existing customers

+ Identify opportunities for customer value creation by developing leads. This includes proactively prospecting for new units, identifying bottlenecks to promote revamp opportunities, look for performance improvements that Connected could improve as well as letting the Account Manager know of possible catalyst and adsorbent opportunities within existing customer set

+ Act as a customer gateway into UOP, providing the background and context needed to allow UOP to deliver the right solutions.

+ Leverage HON business potential within target accounts (One Honeywell mindset).

+ The Service Manager will be assigned to non-Service Solution customers for occasional assistance using The Customer Portal and Misc. Service Agreements. This is expected to be less than 20% of one’s time. The Service Manager will work to implement Service Solution agreements where possible.

+ Must have the ability to travel up to 40% annually to both domestic and international sites *

YOU MUST HAVE

+ Minimum of 6 years’ experience in the refining and petrochemicals industries

+ Minimum of 6 years of UOP Service, UOP Engineering or equivalent industry (non-UOP) process operations, technical service, or design experience.

+ BS degree in Chemical Engineering preferred

+ Significant prior experience in two UOP Process technologies is highly preferred

+ Assigned customer base will recognize value of this work experience immediately

+ Strong verbal and written communication skills

+ Solid comprehensive problem-solving skills

+ Strong mechanical aptitude and troubleshooting skills

+ Ability to work well independently and in a team environment

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.