at ServiceNow, Inc. in Chicago, Illinois, United States
Job Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies.
Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv\_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is seeking an Area Vice President to lead the AMS Inspire Value team. This team is an integral part of the Global Sales Strategic Accounts team – a team that is focused on revolutionizing the enterprise software customer experience to drive exponential returns for our most strategic customers. We understand industries, our customers’ strategy and desired outcomes and we deeply engage on how ServiceNow can enable their digital transformation priorities via industry relevant solutions and innovative partnerships.
Inspire Value brings creative customer engagement experiences through our Now Value methodology by designing and leading strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the AVP is able to lead a team that builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. In addition, this role is at the heart of our most strategic accounts – acting as the connective tissue across the account team and the extended go to market teams to help drive incredible customer experiences across their journey with us – with a focus on their priorities and business outcomes.
What you get to do in this role:
+ Lead an outstanding business transformation and value advisory team
+ Coach and enable consultants and strategists to construct high-quality customer deliverables including the development of end-to-end content for compelling solutions and the business benefits of our solution for customers
+ Drive the strategic customer business inclusive of bringing together the integrated GTM to deliver a best-in-class customer experience. This is inclusive of partnering with innovation, enterprise architecture, marketing, sales, solution consulting, partners and more to support our most strategic customers.
+ Mentor and provide professional development guidance to your team, ensuring engagement and opportunities to achieve professional excellence
+ Guide the team against measurable set goals
+ Foster an environment of learning. You will lead the team and all partners across ServiceNow on value selling and value management, including discovery, value analysis, creation and revision, messaging, industry benchmarking, and executive presentation.
+ Foster a community of collaboration and knowledge sharing. You will work with internal partners to lead the delivery of messaging, direction, and publications aligned to business value.
+ Use data, expertise, and personal interactions to provide feedback and suggestions. You will identify trends spanning our customers’ needs to develop new services, methods and tools.
+ Provide expertise and work with internal ServiceNow teams
+ Facilitate executive workshops, and represent ServiceNow at executive forums
+ Identify and lead to the creation of best practices, white papers, workshops, etc.
To be successful in this role you have:
+ 15+ years of experience in management consulting and financial/investment analysis
+ Experience inspiring and motivating teams with hands-on expertise and coaching skills
+ Ability to balance requirements, generate agreement and pivot to respond to needs
+ High level of executive presence, acts with integrity, humility and passion for us and customer
+ Analytical and financial skills
+ Skill to build networks within teams, peers, clients, and senior leadership
+ Ability to quickly learn new solutions/functional/industry domains
+ Experience with enterprise cloud solutions
+ Ability to travel up to 40-60% of the time
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .
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