Workday Payroll Sr. Operations Manager

at Alight Solutions LLC in Chicago, Illinois, United States

Job Description

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group'). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

Job Summary
The Operations Services Senior Manager (OSSM) will oversee a team of colleagues, including managers of managers and is accountable for management of ongoing operations across their assigned clients, which can include multiple service locations, platforms and services. The OSSM is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across clients. The OSSM will serve as the primary operations escalation point, internally and externally, along with the Operations Services Director. Drives the development of solutions to complex problems/projects across multiple domains or large clients. Has exposure to many large, complex, global clients, leads complex projects, and leads portions of client sales meetings as Subject Matter Expert/Advisor. The Sr. OSM will also be responsible for people management including hiring, coaching and developing others.

Key Responsibilities
* Function as the primary escalation point for aligned Payroll clients.
- Create, manage and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions.
- Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
- Support the OSM and Client Services Leader in consultative best practice conversations with clients.
* Lead aligned operations teams and OSMs by providing direction, linking colleague goals and expectations to those of the company
- Develop and manage resources across aligned operations by creating resource plans throughout the year, including plans for future business needs.
- Own and drive performance management activities and results for aligned operations by setting goals and delegating work to colleagues
- Cultivate strong relationships with Alight leaders and stakeholders.
- Responsible for change management and consistent delivery of key messages across aligned Operations Teams.
- Champions an environment of a 'one team, team' across Payroll and Cloud Services through collaboration.
- Continuously hone leadership competencies: participate in and lead ongoing leadership skill building opportunities.
* Responsible for quality Operational Health Results
- Actively manage and monitor Operational Health to ensure ongoing green status, across Operations for aligned focus areas
- Adhere to Operating System guidelines, POV compliance and industry best practices
- Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality
- Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement
- Conduct applicable risk-based audits to ensure delivery is SOC compliant, and aligns to the contract/SOW scope
- Manage and actively participate in SOC Audits, Business Continuity Planning and recovery efforts, change management, capacity creation and other process improvements.
- Analyze data on the output of work across aligned operations group to identify issues or trends connected to errors or time-consuming tasks to drive operational improvement.
* Responsible for Financials across aligned payroll clients.
- Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
- Review Change Request estimates prepared by aligned teams and ensure changes are adopted and implemented consistently
- Coordinate with Client Services Leader to mitigate financial impacts of Errors and... For full info follow application link.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an