at Alight Solutions LLC in Chicago, Illinois, United States
Job Description
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Alight Retiree Health Solutions (ARHS) Sales and Service Center (SSC) Customer Service Agent (CSA)
Overview
Alight Retiree Health Solutions is a business unit within Alight that assists Medicare eligible retirees to select appropriate Medicare health plans. A Sales and Service Customer Service Agent may handle any customer who does or does not have an enrollment with Alight Retiree Health Solutions. Successful CSA's have a basic Medicare understanding. The Customer Service Agent responsibilities include making outbound calls and inbound calls to confirm/schedule/reschedule participant's appointment with a Benefit Advisor, answering inbound phone calls pertaining to the status of an application or general customer inquiries, respond to instant live chat requests from customers and assisting customers with website navigation and self-service options.
Required Experience:
High school degree or equivalent.
1+ years customer service experience in a call center environment preferred
Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred
Strong written and verbal communication and rapport building skills
Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools
To be successful, you will need the following skills:
Possess ability to talk and efficiently type simultaneously
Ability to multitask across multi-functional work
On camera visibility during any meetings, trainings, or per leadership request
Takes initiative and demonstrates strong problem-solving skills
Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate
Aptitude for understanding details of insurance or complex information
Actively listening to participants to understand both verbal and non-verbal cues
Researching options in proprietary Alight tools
Demonstrating sustained confidence and resilience during challenging interactions
Fully and accurately documenting all conversations and actions taken on each interaction
To perform this job successfully, a dedicated quiet home office/workspace is needed with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements (currently minimum speed is 100 Mbps). Cost for internet and/or phone services and equipment will not be reimbursable. Alight Retiree Health Solutions will provide a laptop, additional monitor, keyboard, mouse, and headset.
All positions require an applicant who has accepted an offer to undergo a background check. The checks run is based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Alight, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Alight's employment policies. You will be notified during the hiring process which checks are required by the position.
Alight is an Equal Opportunity Employer Committed... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an
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