Head of Product - Zelle

at Early Warning Services in Chicago, Illinois, United States

Job Description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose
The Head of Product - Zelle, reporting to the General Manager of Zelle, will lead the vision, strategy, and product execution for Zelle. The role will set the direction, tone, performance, and culture for the Zelle product organization.

Essential Functions
Leadership: Builds internal and external alignment on product strategy and execution. Influence cross-functional partners to align around solving customer problems. Directly influence EWS and customer executives with vision, strategy, and product plans
Product Development and Management: Builds/develops the methodology, tools and processes used to deliver new features and manage the existing product, contributing to the practice of product management at EWS. Understands and articulates consumer pain points and defines innovative solutions that delight consumers, merchants and FIs alike.
Customer Partnership & Alignment: Holds the product team accountable for demonstrating a deep understanding of customer problems and pain points. Focuses on gaining insights into customer needs by discovering and solving unmet needs.
Driving Team Outcomes: Works closely with marketing, sales, design, and engineering - driving strong go-to-market strategies to achieve product usage goals. Builds, aligns, and motivates the product team to work cross-functionally to deliver a great consumer experience and outstanding business outcomes for all Zelle stakeholders.
Performance Focused: Leads and develops highly engaged, high-performance teams; mentors team members and works independently with high energy and urgency.
Risk Management: Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
Team Development: Builds out the team and hires for expertise to create an appropriately skilled team with the right capacity to deliver the Zelle roadmap.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications
Education and experience typically obtained through completion of a Bachelor's degree in a quantitative field (ex: engineering, math, operations research) or related field or equivalent work experience
15 or more years of experience in the consumer payments market, with preference for network and/ or P2P experience.
Proven experience in and passion for building and delivering successful products; demonstrated experience in setting a product strategy, roadmap, and successfully meeting product targets.
Demonstrated experience in the use of operating metrics, data, and analytics to define and test growth strategies.
Prior experience working with marketing, UX, engineering, risk, legal, and compliance in a seamless cross-functional construct.
Demonstrated experience in design thinking and agile development process and methodologies.
Demonstrated leadership experience and cross functional collaboration experience including direct management experience.
Experience in recruiting and developing talent.
Background and drug screen

Preferred Qualifications
Masters' degree in a quantitative field

Physical Requirements

Early Warning works together in a highly collaborative office environment.Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without... For full info follow application link.

Early Warning is an equal opportunity employer that takes affirmative action to employ, and advance in employment, qualified minorities, women, individuals with disabilities and covered veterans.