at First Busey Corporation in Edwardsville, Illinois, United States
Job Description
Position SummaryThis position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower's current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation). The specialist is required to meet or exceed established collection goals and objectives.
Duties & Responsibilities
Review loan portfolios for past due accounts and other problems.
Make collection calls and carefully document all customer conversations and re-payment plans.
Gather information from customers to identify possible workout situations.
Collect and review necessary financial information from the borrower.
Consider appropriate opportunities for deferments to bring customers current.
Prepare loan modifications requests and present to Special Assets Manager for approval.
Use Busey website for ACH payments payments as appropriate.
Work towards exceeding all collection goals and objectives.
Prepare and review various reports.
Work with attorneys and other outside professionals, as needed.
Education & Experience
Knowledge of:
Strong oral and written communication skills
Ability to:
Analyze and interpret numerical data
Implement new procedures and approaches to problems
Analyze and solve problems that require analysis based on precedent
Maintain visual attention and mental concentration for extended periods of time
Perform duties and make decisions under frequent time pressures
Education and Training:
Requires High School diploma.
Requires prior banking and collection experience.
Requires knowledge of Microsoft Office.
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.
EOE of Minorities/Females/Vets/Disability
