Advanced Endpoint Engineer - 241418

at Wintrust Financial Corporation in Rosemont, Illinois, United States

Job Description

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Promote from within culture

Why join this team?

• This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business

• We hold ourselves accountable to high standards, share wins, operate ethically, and have fun

Position Overview

The End User Support Advanced Endpoint Engineer works with other infrastructure and server engineers to validate and test software deployment packages. They possess strong working knowledge and experience supporting desktop hardware and software. Providing escalation support to desktop technicians and Endpoint Engineers. This role requires moderate knowledge of application packaging, patching and deployment practices including reviewing log files for troubleshooting post deployment.

What Youll Do

• Provide escalation support to Service Desk and End User Support leads when all troubleshooting options have been exhausted

• Troubleshoot - new and existing packaging problems involving designs, materials and processes

• Deployment Servers - Install, manage and troubleshoot Microsoft, Apple desktop OS systems including Android and iOS mobile platforms

• Manage and support the patching console of 5500 plus endpoints throughout the enterprise

• Create and manage enterprise collections (e.g. testing, exceptions and etc.) for deployments and patch cycles

• Create, manage and test collections for Patching (e.g. 1st, 2nd and 3rd party) and application deployments

• Advance knowledge of Apple device management tools for management and deployment of applications and patching including troubleshooting

Qualifications

• 3-5 years Desktop Support, Field Support or related work experience

• Intermediate understanding of SCCM/MECM/Intune and Windows patching processes

• Intermediate knowledge of MacOS and iOS

• Jamf knowledge (cert 200 or higher)

• Scripting / automation (Python, Shell, Bash, PowerShell) with API experience

Benefits

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long-term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA)...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity