Quantitative UX Researcher

at Global Payment Holding Company in Chicago, Illinois, United States

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role
As part of the Global Product Design Organization, the Quantitative UX Researcher plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers, technical writers, and product stakeholders to understand business and research goals, conduct high quality research, and present findings. We strive to learn and understand our users' needs and behaviors to help create useful, usable, and engaging products and features.

As a Quantitative UX Researcher, you should have a deep understanding of how to collect, interpret, and share data insights in a way that drives actionable insights for stakeholders. You will play a key role in creating and telling the story of the data to highlight the needs of our users.
Essential Duties

Understand and translate business requirements and constraints into research initiatives

Strong ability to synthesize complex information from various sources to uncover the details in the big picture and make connections between other business initiatives

Strong background in data storytelling to highlight patterns and outliers

Create impactful dashboards and visualizations that provide actionable insights and recommendations to inform business decisions

Leverage analytics tools (Pendo, Google Analytics, Data Studio) and quantitative techniques (benchmarking, survey design, data collection and visualization, path modeling, descriptive statistics) to measure UX goals and metrics, determine opportunities, and support product decision-making

Collect and analyze user needs and behaviors via primary and secondary research (i.e. user interviews, surveys, field visits, usability testing, remote testing)

Create user research test plans and protocols with appropriate research methods

Share research findings and recommendations to diverse audiences through written reports and oral presentations

Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams

Collaborate with designers and product managers to prioritize research findings in a fast-paced environment

Must be self sufficient and be able to navigate project constraints and complexity

Keep abreast of industry and user experience trends, and best practices and promote research within the team

Must be a collaborator and team player
What Are We Looking For in This Role?
Required Qualifications

Bachelor's degree in Anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, Information Sciences, Data Analytics, or related field or practical experience

Typically minimum 1-2+ years relevant experience

Experience with research design utilizing various qualitative and quantitative methods, such as foundational research, journey maps, analytics, surveys, usability studies

Experience with remote research tools (i.e. Userzoom Go, UserTesting, SurveyMonkey, OptimalSort)

Minimum 2 years of experience with analytics tools (i.e. Google Analytics, Pendo, Data Studio, LogRocket)

Experience with... For full info follow application link.

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com.

EOE/Minorities/Females/Vet/Disability

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.