Public Service Administrator Opt. 6

at Illinois Department of Children & Family Services in Springfield, Illinois, United States

Job Description

Springfield, IL, US, 62701-1222

Agency :  Department of Children and Family Services 

Title: Public Service Administrator Option 6 (Senior Qualitative Case Reviewer) - Springfield
Closing Date/Time: 08/14/2024 
Salary:   Anticipated Starting Salary: $7,966 monthly step 1b; Full Range $7,966 - $11,759  
Job Type:   Salaried 
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU: RC063   

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number  39901 

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Senior Qualitative Case Reviewer.  Under administrative direction, this position will manage the Qualitative Case Review Program for assigned divisions and/or geographic areas.  The position will plan, design, coordinate, and conduct highly complex evaluations of Department programs and services and serve as coach and mentor to Qualitative Case Reviewers.  The position will also review cases for quality control and work with reviewers to resolve quality control issues.  Additionally, this position will analyze, formulate, and implement methods and procedures to ensure consistency of the Qualitative Review System throughout assigned areas.  This position provides a great opportunity for someone who is interested in ensuring that child welfare services provided by the Department and purchase of service agencies meet all quality standards.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent writing skills, the ability to accurately, clearly, and concisely present the facts of the case, and the ability to defend his/her position on whether outcomes are being achieved.  The ideal candidate must also have high expectations for casework practice and the achievement of outcomes for children and families, along with strong leadership capabilities.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

1. Serves as Senior Qualitative Case Reviewer

2. Provides professional technical assistance and consultation to teams of management staff and/or multi-disciplinary teams composed of Department staff and/or external stakeholders in programmatic and other evaluative reviews of the Department and/or Purchase of Service (POS) agencies

3. Plans, manages, and coordinates evaluations of Department and/or POS agency programs and services to include child protection investigations, resources, and child welfare services

4. Serves as working supervisor

5. Monitors and evaluates the implementation of action plans of studies in cooperation with state program staff and regional QI staff

6. Drafts suggested policy guides, procedures, standards, and other rule related documents

7. Conducts quarterly analysis of state and regional performance

8. Provides ongoing training and support to managers and direct service staff on the utilization, analysis, and interpretation of reports

9. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above