at LUXOTTICA OF AMERICA INC in Chicago, Illinois, United States
Job Description
Requisition ID:854948
Store #:130009 LC Eyecare Sublease - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Regional EyeCare Director supports delivery of the EYEXAM of California ("EYEXAM") mission and success of its corporate and sublease locations by working as a team with the President of EYEXAM and the Clinical Director to recruit, select, contract, orient, evaluate, develop, motivate and retain doctors and supporting office staff who will work collaboratively with store management to deliver superior quality of care, patient experience, OD/associate engagement and business results in all locations.
MAJOR DUTIES AND RESPONSIBILITIES
Sales and Income Delivery
Develop and deliver planned office sales and exam plans
Coach and develop ODs, and Office Staff on building sales, increasing exams, and increasing NPS
Track results; analyze overall trends and specific impact of action plans in opportunity offices
Use OD/MSS meetings to ensure Corporate ODs and MSS's develop collaborative action plans to improve quality of care, patient experience and business results
Optometric Coverage
Support recruiting for/maintain a pool of candidates for new and vacant positions; interview candidates as needed.
Apply competency-based OD selection process
Orient new and existing ODs to new locations
Identify and address coverage deficiencies
Customer and Patient Satisfaction
With Supervisor, implement OD-based analysis and action plans as directed to improve NPS; Coach and support OD behaviors that support NPS improvement efforts
Communication/Culture
With Supervisor's input and support, identify and lead problem-solving and action-oriented communication about significant optometric issues affecting ODs
With store market managers, coordinate Corporate OD involvement in OneSight activities
Training
Coach and develop employed ODs to increase quality and NPS, matching the needs of individual doctor offices with existing programs
Support the Supervisor in developing new, value-added OD and technician training programs and tools
Policy and Process Development and Implementation
Implement policies and guidelines as set by the EYEXAM Board of Directors and Quality Assurance Committee; recommend policy revisions as needed
Clinical - Office Design, Equipment & Delegation
Support testing and evaluation of new eye care products, technology and procedures for products and services provided through technicians
Vendor Relations/Competition
Coordinate ophthalmic vendor contacts with employed and sublease ODs for various optometric activities, including regional and national meetings, tests, and training programs
Managed Vision Care
Upon request by EyeMed management, encourage active participation as provider for group directed programs and compliance with quality assurance by sublease doctors
Best Practice Management
Monitor guidelines for Medicare and insurance coding and billing related to eye exams and related covered services to optimize revenue in compliance with the law and guidelines
Maintain clinical competency in diagnosis and treatment of ocular pathology and co-management of disease and pre-/post-surgical patients
BASIC QUALIFICATIONS
O.D. degree and O.D. license in California
10+ Years Experience in Optical Industry
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon... For full info follow application link.
We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
