Optimization Process Analyst

at Crowe LLP in Chicago, Illinois, United States

Job Description

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us!

Job Description:

About Crowe AI

Everything we do is about making the future of human work more purposeful. We do this by leveragingstate-of-the-art machine learning, modern architectures, and industry experts, to create AI-powered solutions that transform the way we do business.

As a member of the AI Studio, you will seek to understand and solve business problems at their earliest stage, distinguishing Crowe in the market and driving the firm's technology and innovation strategy.

About the Team

We foster good science. You are given the time and resources to build your expertise in your area and beyond.

We learn together. You have plenty of options on the job market. We want to be one of the best. We have regular AI ethics and book club meetings, monthly lightning talks where team members teach each other, and weekly "10P" independent time for ongoing learning.

We truly value work-life balance. Our distributed team offers unlimited PTO and a flexible work-from-home policy. We actively discourage weekend and off-hours work (unless that's your jam).

About the Role

The Optimization Process Analystwill leverage business analysis skills to optimize the business needs to analyzeGen AI solutions to solve business problems. The person in this role will be responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, and initial QA testing of appropriate Gen AI solutions, all with the end-user experience in the fore front. The Optimization Process Analyst removes roadblocks, consults, and communicates to internal clients on appropriate use of Gen AI solutions for their business need based on consulting with Technology delivery teams. Provides expertise to others on the application of systems analysis methods and proactively identifying roadblocks and working to mitigate the same.

Responsibilities

Facilitate collaborative workshops with key stakeholders to document end-to-end current state processes, internal/external pain points, and desired outcomes for analysis.

Collaborate with cross-functional teams to draft the future state requirements with generative AI-driven automation.

Conduct in-depth analysis of business processes, workflows, and data to map opportunities for AI and/or automation.

Draft functional and non-functional requirements at a level that can be client-validated and utilized by the technical project team; manage/maintain all requirements documentation.

Construct service blueprints to specify and detail each aspect of service supporting client experience/journey end-to-end creating shared awareness of each team's responsibilities and ownership of critical service elements.

Utilize UX feedback, Job aids, procedures, and process maps to identify processes for further optimization and/or automation and using analysis make strategic recommendations.

Use Crowe standard tools for Agile methodology for user story development.

Prepare test plans, test scripts, and complete testing to minimize defects prior to User Acceptance Testing (UAT).

Facilitate and lead User Acceptance Testing (UAT) to prove the solution meets the client's needs.

Document and track defects/issues and ensure timely resolution.

Required Skills

2+ years of experience in hyperautomation business analysis (Process automation, workflow, API, AI).

2+ years of experience in MS Power platform or other hyperautomation tools.

Exposure to latest Gen AI tools (Copilot, Azure AI studio, etc.).

Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

Extremely meticulous and organized with a strong customer service orientation and an aptitude for learning and working with technology and ability to identify and document solutions to complex business problems with accuracy.

Ability to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with minimal direction.

Experience with group facilitation and requirements elicitation techniques (including, but not limited to, interviews, document analysis, requirements... For full info follow application link.

EOE M/F/D/V