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Sr. Services Analyst - Scrum Master Oracle ERP (Remote)

at Constellation in Chicago, Illinois, United States

Job Description

WHO WE ARE

As the nation’s largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we’re creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $111,600 to $124,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

PRIMARY DUTIES AND ACCOUNTABILITIES

+ Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.

+ Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model

+ Maintain and enhance engagement with business and IT partners and other stakeholders

+ Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required

+ Maintain technical knowledge and business acumen within own discipline or function

MINIMUM QUALIFICATIONS

+ Bachelors degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.

+ Proficiency with data analysis in Microsoft Excel

+ Experience leading small IT projects or sub-teams and knowledge of IT project management.

+ Strong problem solving and analysis ability.

+ Excellent communications skills (written and verbal)

+ Ability to work with remote project teams

PREFERRED QUALIFICATIONS

+ Manage the planning, coordination, and execution of software releases across multiple development teams and environments. Collaborate with product managers, development teams, and stakeholders to define and prioritize release scope and deliverables. Act as a Scrum Master, leading Agile ceremonies (such as sprint planning, backlog refinement, daily scrums, and retrospectives), and coaching team members on Agile best practices. Conduct release readiness reviews, facilitate the resolution of any issues or blockers, and escalate risks when necessary.

+ Monitor and track release metrics and key performance indicators (KPIs) to identify areas for improvement and optimize the release process.

+ Utilize the ServiceNow platform to track and manage release activities, including change requests, incident management, and knowledge base updates.Knowledge of the ServiceNow platform, including change management, incident management, and knowledge management modules.

+ Identify and escalate risks, issues, and dependencies that may impact release timelines or quality, collaborating with relevant stakeholders to address them.

+ Monitor and measure release performance metrics, conduct retrospectives, and drive continuous process improvement initiatives.

+ Previous experience as a Release Manager and/or Scrum Master in an Oracle environment.

+ Proficiency in Oracle technologies, including databases (e.g., Oracle Database, MySQL) and enterprise applications (e.g., Oracle E-Business Suite, PeopleSoft, JD Edwards).

+ Strong understanding of Agile principles and methodologies, such as Scrum, Kanban, and SAFe.

+ Strong leadership, facilitation, and conflict resolution skills to guide teams through complex release cycles.In-depth understanding of release management best practices, including release planning, deployment strategies, and release governance.

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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Job Posting: JC263514497

Posted On: Aug 02, 2024

Updated On: Aug 03, 2024

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