Manager, Continuing Education

at College of Lake County in Grayslake, Illinois, United States

Job Description

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The Manager, Continuing Education, leads a team of professionals in ideating, creating, managing, promoting and executing non-credit training and development and personal enrichment programs for Lake County residents and organizations.

The Manager of Continuing Education is responsible for the leadership, management and supervision of the department. The Manager assesses the needs of the community’s professional workforce, develops training to meet those needs, and implements effective training programs that will be accessible to the public via open enrollment options. The Manager also coordinates with various college offices and articulates its goals and objectives college wide. Further responsibilities include the development and management of innovative programs and courses that might have credit bearing potential that would generate sufficient revenue to meet the strategic and financial goals of the department.

The College of Lake County ( CLC ) is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. The college is widely recognized for student success, business and community partnerships and for the achievements of our faculty, staff and alumni.

The College of Lake County ( CLC ) offers a competitive salary, excellent benefits that currently includes BlueCross/BlueShield of Illinois health, Delta dental and Superior vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a four-day work week in the summer, generous vacation, sick and personal time off and 14 paid holidays each year.

+ Bachelor’s degree in business, education, communication, programming or a related field.

+ Minimum of five (5) years related work experience.

+ Excellent oral, written and interpersonal communication skills.

+ Strong computer skills with data management and programming experience.

+ Two (2) years’ experience as a supervisor in an organization that develops and delivers continuing education or professional training services.

Proficiency in MS Word, Excel, PowerPoint. Ability to utilize computer technology to access data, maintain records, generate reports and communicate with others. Ability to work in a highly collaborative environment. Proven ability to work effectively with individuals and teams from diverse backgrounds and professional responsibilities. Excellent oral and written communication skills. Ability to multi-task and work under pressure. Ability to adapt to changing priorities and schedules. Ability to work with confidential information.

+ Master’s degree in business, education, communication, programming or a related field.

+ Demonstrated organizational skills

+ Experience with the process of quality improvement and the ability to improve current and implement new revenue generating training programs.

+ Bilingual in Spanish and English

+ Work Schedule

Monday – Friday, 8 :00 a.m. – 4:30 p.m. based on department needs.

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Strategic Leadership and Planning: 40%

+ Develops, implements and directs objectives for department in support of the missions of the professional development, personal enrichment, and any future continuing educational programs of the college.

+ Creates, tracks, reports and directs progress towards annual department goals in support of CLC’s Strategic Pillars.

+ Assesses data on employment trends in the region, benchmarks curriculum, gains stakeholder input, analyzes enrollment and evaluates student feedback. Adjusts department strategy and administers modifications in response to findings.

+ Directs evaluation and analysis of current and forthcoming programming to inform all marketing efforts. Oversees semester schedule creation, manages course content in shared College software systems and directs partnership with Marketing and PR offices to inform print and web advertising.

+ Designs department systems, policies and procedures managing the development and/or implementation of all products, services, tools and platforms to support progress towards goals.

Department Operations and Procedures: 20%

+ Directs all financial decisions for the department, employing tactics to control expenses and offer profitable programming in order to meet revenue goals.

+ Creates, amends and implements department budgets of approximately $500,000 based on performance analysis and alignment to annual College strategies.

+ Provides financial performance forecasts and quarterly evaluative reports to Community Programs leadership.

+ Initiates scholarship, grant, and other financial opportunities as appropriate to the department. Oversees selection, application, administration and evaluation of fund dispersal in partnership with associated granting institutions and College offices.

Management and Supervision: 40%

+ Directs part-time and full-time staff, instructors and volunteers to plan, develop, coordinate, execute and evaluate open-enrollment courses. Establishes and adapts performance measures, seeking opportunities for individual professional development and overall advancement of the department.

+ Supervises support staff, maintaining and communicating updated office and College-wide information while overseeing student-centered approaches to phone, email, and in-person inquiries. Manages escalated concerns from general public, current or prospective students and campus community members.

+ Directs appropriate vetting process to recruit and engage adjunct faculty, independent contractors and volunteers committed to teaching and learning excellence in noncredit coursework. Negotiates salaries and fees, follows and manages established College guidelines, and evaluates pedagogical techniques and course materials for content applicability to related programs.

+ Maintains regular involvement in daily administration of department, overseeing individual program elements to model and supplement staff responsibilities.

+ Fosters department activities with appropriate College of Lake County leadership and pursues, evaluates and directs collaborations. Identifies and executes noncredit paths to existing and developing credit-bearing curriculum, offering seamless transitions for diverse student populations.

+ Establishes and upholds partnerships with relevant community agencies focused on economic development of Lake County. Initiates and maintains relationships with stakeholders connected to current and planned programs, instituting Advisory Boards and direct involvement where appropriate.

+ Obtains appropriate licensing, certification and approval of current and future programs from recognized boards and agencies empowered to establish and en