at Caterpillar, Inc. in Peoria, Illinois, United States
Job Description
Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
Job Summary:
Provides all aspects of digital solution development, product support and problem resolution for execution of Equipment Processing Centers across a complex set of digital products.
We have a great position in the Global Planning and Demand Management group to provide your skill in driving our product distribution through Equipment Processing Centers (EPCs) digital enablement. This includes elements of business processes, support technology, policies, workflow and the data necessary to effectively enable this product distribution. This digital analyst role will have the opportunity to support machine distribution by ensuring end-to-end alignment of EPC business while interacting with supporting digital product teams to effectively enable this distribution model. This position interacts with and presents to certain leadership, project teams, as well as the many internal customers within Caterpillar. In the end, the detail in execution needs to be understand, documented, and brought to reality with supporting teams with this role.
What You Will Do:
- Assists clients with implementing new products, new releases and software upgrades. Responds to inquiries and requests from clients.
- Including leading requirements collections, blueprint, supports testing including leading all UAT testing efforts, support solution deployment.
- Trains customers in product operation and maintenance.
- Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.
- Diagnoses, troubleshoots and resolves common technical problems. Escalates as per procedures.
- Ensure process design enables end-to-end execution (planning through reporting).
- Associated documentation
- Day-to-day interactions with business units and IT providers
What Skills You Will Have:
Effective Communications:
- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Adapts document and presentations for the intended audience
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.
Problem Solving:
- Ensures capture of lessons to be learned from a problem-solving effort.
- Organizes potential problem solvers and leads problem resolution efforts.
- Uses varying problem-solving approaches and techniques as appropriate.
- Contributes to standard practices for problem-solving approaches, tools, and processes.
- Analyzes and synthesizes information and devises alternative resolution strategies.
- Develops successful resolutions to critical or wide-impact problems.
- Take user statements / needs and is able to determine transformation solutions for product distribution
Customer Support Policies, Standards and Procedures:
- Collaborates with other functions on establishing and documenting joint standards.
- Develops quality assurance and monitoring mechanisms.
- Advises on the development of customer support policies and practices.
- Implements cross-functional standards and procedures.
- Evaluates the impact of standards and policies across functional specialties.
- Analyzes existing and evolving procedures for their efficiency and effectiveness.
Software Product Functional Knowledge:
- Supports and participates in major installations and customizations.
- Has knowledge of all technical and infrastructure components of the software products that are part of the distribution network.
- Maintains and disseminates information on customer platforms and experiences.
- Collects, documents and maintains solution requirements and instances.
- Provides recommendations and documentation to field support on technical and platform issues.
- Elaborates on alternative product configurations, platforms, and implementation options.
- Detailed understanding of end-to-end digital solution to ensure aligned execution across GPDM Digital Products
Performance Measurement and Tuning:
- Monitors the performance of specific system components.
Business and Technical Troubleshooting:
- Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
- Creates trouble reports for all issues found and reviews solutions for completeness and correctness.
- Directs the resolution of communications problems in multi-vendor environments.
- Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems.
- Facilitates the distribution of releases reports and correction packages to departments or clients.
Detailed understanding of the execution environment to ensure all items get successful addressed by the correct parties.
Additional Information
The location for this position is Peoria, IL.
Domestic relocation assistance is available for this position.
This position may require up to 25% travel.
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:
+ Competitive Base Salary
+ Annual incentive bonus plan*
+ Medical, dental, and vision coverage
+ Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
+ 401k savings plan
+ Health savings account (HSA)
+ Flexible spending accounts (FSAs)
+ Short and long-term disability coverage
+ Life Insurance
+ Paid parental leave
+ Healthy Lifestyle Programs
+ Employee Assistance Programs
+ Voluntary Benefits (Ex. Accident, Identity Theft Protection)
*Subject to annual eligibility and incentive plan guidelines.
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
_This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers
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