User Experience Group Leader

at UL, LLC in Northbrook, Illinois, United States

Job Description

The User Experience Group Leader leads the development of UL’s customer-facing applications, corporate applications, and portals. Ensures delivery of customized information, resources, and self-service applications to a global audience. Maintains UL’s intranet, extranets, and business systems and plays a critical role in the design and implementation of new features. Supports project managers, developers, and business analysts with enhancing current resources. Works with various technical information teams to understand technology limitations and how implementation decisions impact user experience in terms of browser compatibility, accessibility, internalization, usability and performance.

+ Provides service management leadership.

+ Leads the overall usability and functionality of applications, customer portals, and employee portals.

+ Develops CSS standards, UX strategy, recommendations across intranet and extranet environments encompassing portal frameworks, and incorporates RIA elements when prudent.

+ Gathers requirements by analyzing target audience, objectives, user needs, and business needs.

+ Develops user scenarios, navigational structures, sitemaps, user/task flows, and functional templates.

+ Designs and builds web pages using the latest technologies and products (such as HTML, CS2, JavaScript, ActionScript, Illustrator, Photoshop, Dreamweaver, Visio, XML, AJAX or XSLT).

+ Conducts usability testing, design reviews, style guideline development, and presentations on style standards and usability heuristics.

+ Designs applications and portals while adhering to existing brand and UX standards. Tests for cross-browser compatibility.

+ Uses knowledge of Section 508 accessibility compliance when applicable.

+ Assists development teams troubleshoot and fix UI problems.

+ Creates graphical prototypes to present concepts.

+ Collaborates with internal project teams to ensure that an explicit user experience is maintained throughout project execution.

+ Considers navigation and information architecture as it applies to solutions.

+ Creates user interface design within established architectural and product standards.

+ Identifies new projects and creates detailed project cost estimates, plans, and schedules.

+ Assists staff in web site maintenance, design, and development for existing sites and applications.

+ Guides content creators/publishers and developers in usability best practices and GUI standards.

+ University degree in HCI, Interaction Design, Industrial Design, or Information Technology or a related discipline plus general 5+ years of directly related experience.

+ ITIL certification a plus.

+ Good understanding of the (enterprise) software lifecycle and the role of UX/UI design throughout the software life cycle.

+ Evidence of continuing education in fields of usability and user-centered design.

+ A background in Human Factors, User-Centered Design, Cognitive Psychology, Information Architecture, or a similar field.

+ Mission: For UL Solutions, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.

+ People: Ask any UL Solutions employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL Solutions. We’re able to deliver the best because we employ the best.

+ Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

+ Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

+ Total Rewards: The salary range for this position is $120,000-$140,000 of the salary range and is based upon years of experience that is commensurate with the level of the position.

All employees at UL Solutions are eligible for annual bonus compensation.? The target for this position is 20% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level.??

We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).?

Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.

Learn More:

Working at UL Solutions is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit UL.com.

#LI-Remote

The application deadline for this position is 1/23/2025

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world.? Our science is your advantage.

Mission: Working for a safer world

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.