at Insight Global, LLC in Chicago, Illinois, United States
Job Description
Job Description
Description:
Insight Global is looking for a Tech Support Specialist for one of its Higher Education clients in the Chicagoland area. This technician will be tasked with primarily hardware support requests and will handle in-person support requests.
Provides technical support for users’ computers and peripheral device Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures compliance with organizational requirements and goals. Communication, professionalism, and customer service skills are just as important as the technical skillsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Must Haves:
2+ years of white glove IT Level 1 Support experience In-person experience diagnosing and resolving end user requests Experience with standard installation and maintenance of IT Hardware Experience resetting passwords and troubleshooting software Superb communication and customer support skillsPlus:
Experience working in education/for a university Experience with TeamDynamix (TDX) ticketing system nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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