at Insight Global in Chicago, Illinois, United States
Job Description
Job Description
ServiceNow Responsibilities:
Address Level 2 or 3 tickets. Handle requests and incidents using ServiceNow. Collaborate with teams for change management. Monitor and manage any network changes (overtime opportunity available for after-hours work and weekends, when needed).Webex Control Hub Tasks:
Ensure Webex devices are online. Configure new devices within Webex Control Hub. Handle Cisco endpoints and Pexip. Collaborate on testing scenarios. Work with networking and security teams. Use CCNA-level knowledge for troubleshooting.Professionalism:
Maintain a polished demeanor for interactions with C Level Executives.- 3 days / week on-site – Manager is flexible if Technician worked overtime
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
White glove customer service, supporting C level Executives
Ability to troubleshoot Audio Visual Conferencing systems Working knowledge of Cisco Webex Control Hub Working experience with major videoconferencing equipment such as Webex Devices Cisco Telepresence MCU (multipoint control units) and control systems from Cisco Certified Technology Specialist, CTS Knowledge and understanding of Voice network system requirements and standards Any background in Data Network technologies such as routers, switches and firewalls are a plus; Protocols: TCP/IP, IP subnetting, VLANs, Ethernet, DHCP, DNS, QoS, SIP, H.323 Basic understanding of IP telephony, VoIP, SIP, or related technologies. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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