at United Airlines in Chicago, Illinois, United States
Job Description
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
The Senior Product Manager will be responsible for enabling United’s customer facing capabilities across all stages of the customer journey. The Digital Product Team is responsible for defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of multi-functional resources. This leadership role keeps up with industry trends, manages the delivery and transformation roadmap for our core capabilities and works on guiding initiatives with scoping, business analysis and business case development.
Product Management
+ Lead or participate in the definition of product strategy
+ Maintain effective working relationships with key business & technology leaders, industry experts and partners
+ Be the main interface for key business and technology partners for assigned products
+ Establish and manage the product roadmaps
+ Manage ongoing updates to product roadmaps and communications across multiple key partners
+ Define and maintain product critical metrics including key business and financial indicators
Innovation
+ Monitor and triage the competitive landscape to influence product evolution
+ Participate in key industry forums – be an advocate for United in influencing their direction
+ Oversee the innovation agenda for assigned products
Project Delivery
+ Manage business case development for critical initiatives
+ Document scope and conduct business analysis for critical initiatives
+ Manage scope and delivery roadmap of critical initiatives – in alignment with product priorities
+ Lead the analysis & design phases of critical initiatives, as needed
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
+ Bachelor’s degree
+ 7+ years experience in product management
+ 2+years Agile/Scrum experience
+ Working effectively with multi-functional teams
+ Excellent written and verbal communication
+ Translate business strategy into product strategy and product strategy into detailed requirements and prototypes
+ Manage all aspects of in-life products, including customer feedback, requirements, and issues
+ Prioritizing product features and communicating the reason behind this to the partners
+ Scope activities based on business and customer impact
+ Own the product roadmap
+ Work closely with engineering teams to deliver with quick time-to-market and optimal resources
+ Expert knowledge of airline systems, functionality, and industry standards
+ Expert knowledge of product management, business case development and business analysis
+ Demonstrable skills in project planning, roadmap development and detailed status reporting
What will help you propel from the pack (Preferred Qualifications):
+ Master’s degree
+ Previous airline or travel industry experience a plus.
+ Certified Product Manager (CPM) or New Product Development (NPD) Professional Certification a plus
+ Prior experience as an engineer or technical lead
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
