Manager - FAA Liaison

at United Airlines in Chicago, Illinois, United States

Job Description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in aviation history. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations worldwide with millions of customers and thousands of employees, we have a unique responsibility to uplift and provide opportunities where we work, live, and fly. We can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package to keep you happy, balanced, and well-traveled. United is an outstanding workplace, from employee-run “Business Resource Group” communities to elite benefits like parental leave, 401k, and privileges like space-available travel. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team comprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help ensure our planes are well looked after and ready to get our customers to their desired destinations. If you’re prepared to work on our aircraft, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

The Manager-FAA Liaison will research and collect information for the Federal Aviation Administration (FAA) Voluntary Disclosure Reporting Program (VDRP), Letters of Investigation (LOI), and other FAA or company issues. This role requires communication with all levels of the FAA and company management, from the Vice President down. The auditor will coordinate multidivisional corrective actions and follow-up to ensure completion.

+ Own the investigation of potential non-compliance discrepancies related to operational issues, report areas requiring corrective action to responsible management, and ensure appropriate corrective measures are implemented and maintained.

+ Set direction and provide mentorship for a team of investigators to meet all responsibilities, assignments, and professional development.

+ Coordinate the program for processing FAA LOI and Voluntary Self-Disclosures.

+ Act as an internal consultant regarding quality assurance issues, policies, and regulatory requirements within and across organizations.

+ Coordinate and implement company-committed corrective action items to the FAA in response to regulatory findings.

+ Serve as a liaison with the FAA and government agencies on company regulatory non-compliance.

+ Lead FAA official documentation and United Airlines’ voluntary disclosures for United Services

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL., and is considered a hybrid work schedule, working on a 3-day in-office schedule that may evolve with the company’s needs.

United values diverse experiences and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications makes for a stronger candidate, we applaud applicants who may not feel they check ALL the boxes! We always seek individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ An undergraduate degree in a technical, safety, or aviation-related field or equivalent work experience, along with an FAA Airframe and Powerplant Certificate or aircraft maintenance/inspection experience

+ Strong interpersonal, verbal, written, and presentation skills.

+ Validated understanding of pertinent Code of Federal Regulations and Company Manuals/Requirements, with experienced knowledge of UA policies and procedures.

+ Digital literacy, including Microsoft Office Applications, and demonstrated experience with learning Company / Department IT Platforms are required.

+ In-depth experience interacting with the FAA.

+ Ten years of demonstrated significant achievements in aircraft maintenance, inspection, engineering, and Quality Assurance, with outstanding leadership capabilities.

+ Consistently achieved technical excellence in understanding and implementing aircraft maintenance surveillance and analysis programs.

+ You must be legally authorized to work for any employer in the United States without sponsorship. To meet job qualifications, you must complete an interview. Reliable, punctual attendance is crucial for the position.

What will help you propel from the pack (Preferred Qualifications):

+ FAA commercial pilot, Airframe, Powerplant, and other relevant certifications (e.g., C.A.S.E. audit certification)

+ Air Carrier Internal and External (vendor) Audit experience

+ Prior managerial experience and familiarity with quality systems and industry certifications

United Airlines is an equal-opportunity employer. As applicable law requires, United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and perform crucial job functions. Please get in touch with JobAccommodations@united.com to request an accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT