at Crate & Barrel in Northbrook, Illinois, United States
Job Description
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Store Operations Business Partner -Scheduling and Reporting In this role you will be responsible for maximizing company sales growth and profitability by leading, planning and managing strategic scheduling, measurements, tracking and improvements for store performance as directed and in partnership with the Senior Vice President of Store, Regional Directors and Senior Director of Store Operations.+ This is an on-site position based out of our Northbrook, IL offices
+ This role is an Individual Contributor/People leader position
A day in the life as a Store Operations Business Partner -Scheduling and Reporting+ Manage and execute the alignment of business results and accountability with business strategies – working closely as directed by Senior Store Leadership and in coordination with all financial, business intelligence, marketing and eComm partners
+ Lead consistent, aligned standards for scheduling tools, process, best practices, and education
+ Lead coordination of reporting, tracking, analytics for scheduling in order to drive conversion, labor efficiency and payroll performance goals
+ Deliver actionable scheduling insights and opportunities to leadership in order to drive more productive business decisions
+ Manage partnership with 3rd party vendor to ensure ongoing updates and enhancements to the tool, reporting, and support needed
+ As directed by store leadership and in partnership with BI – develop, deliver and manage streamlined and consistent scorecard goals and tracking
+ Drive P&L and productivity management for store team through education, tools, goals and tracking
+ Drive retail profitability and process improvement for stores – identify upstream, root cause issues impacting customer and associate experience utilizing store feedback, data, and field experience, work with partners to develop and deploy solutions
+ Lead areas of expertise in cross functional routines with a strong point of view empowered through data analysis, store feedback, and strategic goals
+ Partner with Technology on continual enhancements in all systems, technology and devices – internal and 3rd party – relevant to area of expertise
+ Negotiate across partners on emerging work assignments – when to lead, participate, and/or move accountability to appropriate department and/or team
+ Drive process improvement for stores – continually removing or streamlining work that does not enhance the customer experience
What you’ll bring to the table…+ Strong ability to evolve scheduling practices by developing, implementing and leading a consistent approach to scheduling tools, process, resources to drive conversion and labor efficiency
+ Demonstrate high level execution skills – scoping, planning, leadership, delivery, follow up
+ Ability to use data insight to assess, make decisions, and track results and trends
+ Strong communication skills in developing content, training and presentations for area of expertise
+ Passion for retail environment with demonstrated commitment to side by side in store experience and team interactions
+ Innovative and creative with resources available – willingness to take risks to discover new ways of approaching work
+ Seeks out new opportunities, thrives on change, able to read the scene and adapt to situations and expectations quickly and independently
+ Ability to quickly and effectively assess, flex, and shift own and team work to meet ongoing business priorities
We’d love to hear from you if you have…+ 3-5 years retail and retail leadership experience including labor management, finance, supply chain
+ Facility with Google, Microsoft work suite, micro strategies, and tools needed to perform functions, preferred
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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