Program Manager, AWS Marketing, Customer Experience Team

at Amazon in Chicago, Illinois, United States

Job Description

Description

The AWS Marketing Customer Experience team is seeking an experienced and detail-oriented Program Manager to support the execution of our Integrated Marketing Program. In this role, you will assist in developing and implementing multi-channel marketing campaigns that drive brand awareness, lead generation, and revenue growth for some of our company’s most strategic messages. You will work closely with cross-functional teams including product marketing, digital marketing, content, sales, brand and design to ensure a cohesive and effective marketing strategy. You will operate within a fast-paced environment and project manage across senior leadership within the AWS Marketing organization.

Key job responsibilities

- Create and track project milestones, risks and dependencies.

- Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs.

- Assist in the development and execution of integrated marketing campaigns across multiple channels, including web, email, social media, paid advertising, events, and content marketing.

- Coordinate with internal stakeholders to gather campaign requirements and ensure timely delivery.

- Participate in the tracking and reporting of campaign performance metrics.

- Contribute to the improvement of campaign processes and workflows for increased efficiency.

- Stay up-to-date with industry trends and best practices in integrated marketing.

About the team

We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient and personalized human-centric design and expression. We serve as the trusted voice of the AWS customer and operate with a commitment to understand our customer needs and empower seamless interactions, driving trust, delight, and cohesion across all channels.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.