Customer Service Coordinator (Remote)

at CBRE in Springfield, Illinois, United States

Job Description

Customer Service Coordinator (Remote)

Job ID

178148

Posted

31-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Remote – US – Remote – US – United States of America

About the role:

Handling primarily inbound calls, the purpose of this position is to provide information to our clients in response to inquiries relating their to facilities management needs about products and services and to handle and resolve complaints.

What you’ll do:

+ Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

+ Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

+ Responds to customer inquires and concerns. Follows up with customers to ensure customer happiness.

+ Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

+ Contacts customer for additional information and presenting the steps in the work order process.

+ Runs, reviews, and distributes various customer service reports as vital.

+ May assist with the training of new hires and temporary employees

+ Provides informal assistance such as technical mentorship and/or training to co-workers.

+ Other duties may be assigned.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

What you’ll need:

To perform this job efficiently, you should be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the needed functions.

Education/Experience

+ High school graduate or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

+ Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

+ Ability to calculate simple figures such as percentages.

+ Ability to understand, address problems, and carry out general instructions in standard situations. Requires basic analytical skills.

+ Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary for the Customer Service Coordinator is $17.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry’s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)