Bilingual Member Service Representative

at UICCU dba GreenState Credit Union in Rockford, Illinois, United States

Job Description

GreenState is now taking applications for the Member Service Representative role. Ideal candidates will be friendly, patient, and conscientious team players who will constantly strive to do accurate work. GreenState will value your loyalty, attention to detail, cooperative attitude, and ability to do their job well, time and time again. Service starts with this key role and as an MSR, you are our service champion.

If you've got a passion for service and are willing to learn, we will train you! No degree required.

As an MSR you will work in tandem with other branch staff to deliver outstanding service to our members and proactively promote our superior credit union products on a daily basis. Come be a part of our team and be rewarded for your high quality work!

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Position details:

Monday through Friday from 8:30am - 5:30pm, plus rotating Saturdays.

Pay range for this hourly position is $19.47 - $26.00/hr with a monthly incentive opportunity and a progressive benefits package.

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
   • Acknowledge/Greet each member with Welcome to Your Credit Union
   • Appearance – Adhere to GreenState’s Credit Union dress code policy for front line staff
   • Communication – Speak professionally and clearly. Use proper vocabulary such as “Good Morning, Happy to help, Certainly, Absolutely etc.”
   • Individual Needs – Take ownership of member’s issues and creates a positive experience.
   • Exceed Expectations – Always go above and beyond expectations and perform requests with the smile, happy to help attitude.
   • Confidence – Own your knowledge
   • Thank you – Thank each member for their business and make them feel valued.
   • Sales – Ask questions, listen to your members’ needs and offer solutions that make sense.
2. Promotes and implements GreenState’s values:
   • We Go Above and Beyond
   • We’re Truthful and Accountable
   • We’re Adventurous, Creative, and Open-Minded
   • We Embrace Continuous Improvement and Efficiency
   • We Create Fun
   • We Build Positive Team Spirit
   • We Grow Through Learning
   • We’re Bold yet Humble
3. Adheres to the Credit Union’s Core values and Service Standards in carrying out GreenState’s mission and vision while following the 5 Star Service Standards.
4. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
5. Makes weekly outbound service calls to members.
6. Answers member questions or refer members to appropriate departments or supervisors.
7. Assists with member account discrepancies, statement problems, complaints and escalates
   
   

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   GreenState Credit Union is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.