Association Management System Support Specialist

at American Dental Association in Chicago, Illinois, United States

Job Description

Description

Who We Are: It all starts with purpose.
We are a purpose-driven nonprofit with a dynamic staff culture.
With a meaningful purpose, motivated staff, and excellent benefits, working here is sure to put (or hopefully keep!) a smile on your face. The ADA's headquarters is located just steps from Chicago's Magnificent Mile and is easily accessible by public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington, D.C., and Maryland areas!
We have been named as a Top Workplace by the Chicago Tribune in both 2019 and 2021 - come join our team!
Job Responsibilities:
As an Association Management System Support Specialist, this individual will be a vital part of our team, dedicated to supplying exceptional support to our Tripartite users through the Salesforce platform and Fonteva AMS frontend. Their ability and passion for AMS and Salesforce, coupled with effective communication and problem-solving skills, will contribute to a high level of customer support and successful user experiences. This collaborative role involves working closely with cross-functional teams across Tripartite to ensure seamless integration and use of our AMS and Salesforce systems. This role requires a combination of technical knowledge, communication skills, and an ability to bridge the gap between business requirements and technical solutions within the context of Salesforce and Fonteva (AMS) platforms.
Must Have:
BS/BA and 3 years' experience (or 7 years' experience in lieu of degree) in supporting users in an AMS environment, including 1 year of experience in Salesforce
Experience in conducting training sessions and coaching end users
Ability to work with customers at all levels of proficiency
Ability to learn and support systems
Ability to work collaboratively with both technical and non-technical teams
Ability to create and maintain clear and comprehensive documentation and virtual training tools
Excellent customer service, technical Salesforce, communication, and interpersonal skills
Strong analytical, problem-solving, and organizational skills
Understanding of technical concepts, tools, and applications within the Salesforce ecosystem
Understanding of Financial Accounting and financial processes and data structures
Proficiency in MS Office Suite, Salesforce ecosystem, Fonteva or similar AMS System
Knowledge of Salesforce Marketing Cloud and/or PowerBI
Some travel may be required to provide deskside support to state dental societies
Nice to Have:

AMPscript, SOQL, APEX coding

Experience Cloud, App Exchange, MuleSoft, Tableau

Salesforce Administrator certification

High Road Solutions/Adestra and other email solutions such as Pardot, MailChimp, Constant Contact), Conga, Salesforce Service Cloud
Just a few of the benefits offered to employees:
Promotes Work/Life Balance
Remote or Hybrid Work Schedule (2-3 days from home)
Health insurance/ dental reimbursement plan
Ample Paid time off
401(k)
Pension
Flexible Spending Account
Life insurance
Tuition reimbursement
Paid Parental Leave
Pet Insurance
Student Loan Refinance
2 days off to work at a charity event of your choice
The American Dental Association is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@ada.org.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

EOE of Minorities/Females/Protected Veterans/Individuals with Disabilities