at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentBooth IT: Service Management
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
Provides support to faculty teaching in classrooms for audio/visual, (AV), setup and general problem resolution. Also responsible for AV support for Conference Center clients and student classroom sessions. Will focus on, but not be limited to, Windows OS, Mac OS, mobile devices and classroom support of Audio/Visual technologies. Support includes Gleacher Center (Downtown Chicago) and at times Harper Center (Hyde Park).
Responsibilities
- Provides support during the shift hours Monday 1:00pm to 9:30pm, Tues -Fri 7:30am to 4:00pm, and Saturdays as needed. Shift hours may change depending on coverage needs.
- Completes audiovisual presentation set-ups in a variety of settings that include small conference rooms, classrooms, and large assembly spaces.
- Supports/operates all audio/visual equipment at the Gleacher Center in order to assist faculty, staff and clients.
- Solicits equipment requests prior to each academic quarter from faculty along with Faculty Services.
- Develops and maintains relationships and good communication with all staff and faculty in the academic programs.
- Teaches faculty, staff and students how to operate audio/visual equipment as necessary.
- Maintains daily logs for setups/teardown, faculty requests and equipment usage.
- Tests, setups and breakdowns all audio/visual equipment used each day according to faculty/staff requests.
- Troubleshoots issues with AV systems and implements temporary fixes as necessary to ensure minimal disruption to faculty, staff and corporate presenters.
- Responds quickly to last minute requests by faculty and staff.
- Reports any audio/visual equipment issues to AV Team Lead and logs them as needed.
- Maintains accurate records of equipment inventory.
- Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.
- Provides projection services and presentation support for academic and public events within standard operating procedures.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
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Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Education:
- Bachelor's degree.
Experience:
- A minimum of three years of audio-visual tech experience.
Technical Skills or Knowledge:
- Experience with AV technical support (e.g., LCD Projectors, Document Cameras, Video Conferencing, etc.).
- Demonstrated proficiency with MS Office (Word, Excel, PowerPoint, and Outlook).
- Knowledge of PowerPoint on both PC and Apple products.
Preferred Competencies
- Outstanding verbal, written, and presentation skills, as well as organizational skills.
- Demonstrated experience in a customer service orientated environment.
- Read and follow signal-flow diagrams.
- Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty and corporate contacts in a multitude of communication methods i.e., in person, email, phone.
- Professional demeanor, including tact, discretion, and a customer service-oriented approach.
- Excellent troubleshooting skills; proven ability to solve technical problems under pressure.
- Experience in an academic environment.
- IT knowledge.
- Work in a team environment.
- Work independently and complete setups, tear downs and projects by set deadlines.
- Troubleshoot audio visual issues quickly with a calm and courteous demeanor.
Working Conditions
- Primarily in the office.
- Shift hours: Monday 1:00pm to 9:30pm, Tues - Fri 7:30am to 4:00pm, and Saturdays as needed. Shift hours may change depending on coverage needs.
- Extremely flexible with schedule including nights, weekends and some early mornings and shift changes if needed.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Communications
Role Impact
Individual Contributor
FLSA Status
Non-Exempt
Pay Frequency
Biweekly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
