at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentHarris School Student Recruitment and Global Outreach
About the Department
Why Policy? For a better world. Why Harris Public Policy? Because when it comes to better policymaking, evidence matters. We work at the frontiers of data collection and analysis, using the latest technology and social science methods to design policies that work for society. We conduct rigorous inquiry in an environment of innovation and risk taking. We collaborate across the private, public, and nonprofit sectors, adopting new methodologies to drive better solutions. We engage with our city, our world, and our leaders every day to evaluate and test our ideas. And we lead with our passion for driving social change, knowing that passion alone does not equal impact.
Job Summary
Reporting to the Senior Associate Dean of Student Recruitment and Global Outreach (SRGO), the Director of Recruitment and Outreach Management will serve as an effective people manager managing a team of frontline recruiters and being accountable for the various student recruitment work streams and tasks delivery to achieve the master program's enrollment goals.
The person will work closely with the other directors with the SRGO team to plan and implement the strategy to recruiting 500+ graduate students to study public policy at Harris. This is a people manager role that requires an understanding of various aspects of admissions (marketing operations, Slate, data analytics) and a proven record of developing diverse team members. This hire will manage a team of at least three FTE frontline recruiters based in Chicago and the University's global centers as well as a team of student workers.
We offer a flexible hybrid work structure.
Responsibilities
- Develop and deliver Frontline Recruitment Operational Plan.
- Work closely with other colleagues (SRGO directors and functional experts) to co-design the strategic recruitment plan from lead generation to enrollment with a focus on frontline staffing needs, frontline recruiters' outreach coverage and effectiveness design.
- Develop, manage and monitor the frontline recruiters' outreach work schedule to achieve the process (touchpoint frequency, quality, recruiter utilization, event attendance) and output (number of applications created, submitted) goals.
- Generate data queries and reports from Slate and Tableau to measure and track process and output KPIs.
- Collect and synthesize quantitative and qualitative information from frontline recruiters and recruitment data metrics to provide continuous improvement insights to reflect in the strategic planning and adjustment process to ensure the SRGO key goals' achievement.
- Manage people.
- Set up individual frontline recruiters' KPIs (Key Performance Indicator) that reflect and achieve the organizational goals and the individual development goals.
- Guide and support frontline recruiters to develop their specific performance goals and plan. Calibrate with the individual recruiters on a regular basis (weekly, monthly, quarterly, annually) to check the progress, provide support, and align on actionable feedback for continuous development and improvement.
- Explore and provide insights from managing people to process, culture, way of working improvement to enhance the team's collective productivity and engagement.
- Manage a team of student workers and design the appropriate work distribution to maximize productivity based on the project/task requirements between FTE and student workers.
- Manage recruitment caseload.
- Manage a caseload of frontline recruitment by developing relationships with and advising prospective students via phone, email, information sessions and zoom/in-person meetings.
- Facilitate personal connections between students, alumni and prospective students.
- Track outreach and interactions in Slate and Salesforce (as needed).
- Participate in the Admissions Committee assisting in the final selection of admitted Masters students and in financial aid and scholarship award allocation decisions.
- Develops operational plans to develop and execute admissions strategies, policies, and procedures.
- Manages the planning and implementation of public presentations, special events, and other recruitment activities.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Education:
- Bachelor's degree; Master's degree in higher education.
Experience:
- Related program, student recruitment and people management experience within the higher education sector.
- Experience with the University of Chicago.
- Proven track-record of creating high-volume application and lead generation growth from diverse student segments in university recruitment.
- Familiarity with Slate and Tableau.
- Ability to travel domestically and internationally (up to 25%).
- Ability to work during evenings and weekends to accommodate special events and different time zones (up to 20%).
Preferred Competencies
- Great business acumen with a productivity/efficiency-driven mindset.
- Experience & deep commitment to recruiting and nurturing diverse students.
- Strong leadership skills by motivating and managing people.
- People development skills via active listening, conflict management, providing feedback and improve performance.
- Great student service mentality.
- Great attention-to-detail level and process-oriented work style; superior organizational skills; ability to identify priorities, multi-task, and consistently meet deadlines.
- Result-driven; work well under pressure; ability to work independently as well as to be a flexible team member.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Student Affairs & Services
Role Impact
People Manager
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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