at DocuSign in Chicago, Illinois, United States
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
In this role you will partner with the Global Customer Success (consisting of Renewal Management and Customer Success Management) leadership team to deliver scalable enhancements to strategic business processes and analyses. You will work closely with leadership as a thought partner to support sales strategy and medium and long term goals for the business. You and your team will help you implement process change from critical thinking to execution of transformation. You will then lead many cross-functional initiatives, supporting them with ad hoc reporting and analysis along the way. You will also help drive operational rigor, including quota setting, fiscal year launch initiatives, and developing the KPI cadence throughout the year.
Why should you be excited about this role? You want to learn more about a dynamic business and influence and complete decisions that both run and transform the business. You enjoy partnering with leadership to drive the business forward. You are solutions-oriented and enjoy solving multi-faceted business challenges with global impact.
This position is a people manager role reporting to the VP, Customer Success Strategy & Operations.
Responsibility
Work within Salesforce to ensure account assignments are configured accurately using system tools and processes
Redefine the current state process of account assignment and work towards a full transformation of the process to be automated and real time
Help solve for key problems of the process today and help to measure, monitor, and manage any past, present, and future processes that can help standardize and streamline the CS Org
Workshop with the business, DTS, and other key collaborators to ensure partner alignment and consensus to be able to guide process change from thinking to business requirement execution
Drive improvement in quarterly account assignments, territory carving and regular cadence of KPI reporting
Engage with Teams and Customer Manager Leadership (CML) as necessary to understand team workload, balance account assignments and when/if clarification on account assignment is needed
Review account territory (industry, segment, account size) and assign qualified individuals to accounts
Identify concerns and areas of opportunity for underutilized territories
Assess and report on capacity and coverage
Complete projects to improve our go-to-market operations, such as quarterly quota enhancements and territory and book optimization for the customer success team
Identify and provide recommendations on opportunities for business improvement through analytics, quantitative insights, and good business sense
Lead discussions involving cross-functional partners (CS Ops, Sales Ops, Territory Ops, Sales, and FP&A) to drive alignment on key areas of focus for renewals management
Find opportunities to improve the business velocity, efficiency and streamlined approach across globe
Work closely with your counterparts in other regions to ensure best practice sharing and alignment
Support annual planning process and workstreams
Manage a large or highly specialized team within the assigned area (a sub-function within the function) or manage a team at the functional level
Work with senior management and other functional leaders to set the short- and long-range strategy and resource plans for multiple or all areas across the assigned function
Own the short- and long-term strategy, roadmap, budgets and other resource plans for assigned area within the assigned function
Assist with ad hoc requests and projects from the customer success organization
Be an operational point of contact to help move the business forward on projects and deadlines with attention to detail and organization in order to manage dependencies and mitigate... For full info follow application link.
DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
