Representative - Count Room

at Twin River Management Group, Inc. dba Bally's Corp in Chicago, Illinois, United States

Job Description

Description

About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
As the Count Room Representative, you provide manual and mechanical assistance to verify the contents of the drop boxes.
Duties and Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Adhere to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Collect and count revenue from various drop sources per the company's internal controls and departmental guidelines
Count, sort, and organize all currency, coins, coupons, chips, and paperwork from the drop container; strap and hand-stamp money bundles; delivers to cashiers as applicable
Retrieve drop boxes from the storage area and appropriately store all boxes and carts
Load currency counters, utilize the counter interface, and collect, sort, and reconcile funds
Enters count information into applicable software applications
Load appropriate boxes into carts and pushes and pull carts to designated areas for transportation to the casino floor
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Perform other duties as assigned
Qualifications:
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Must be able to work various shifts, including weeknights, weekends, and holidays
Six months of experience in money handling experience preferred
Must have excellent communication and interpersonal skills
Must have excellent customer service skills
Must be proficient in using a 10-key calculator and other office equipment
Must have above-average math skills to count money accurately and quickly
Physical Demands:
Regularly required to see, talk, hear, walk, and stand
Frequently required to use hands to handle, feel, and reach
Occasionally required to sit or stoop
Must occasionally lift and or move up to 100 pounds
Frequently required to push and pull heavy carts across the casino floor and back of house area
Work Environment:
The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.

We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on any status protected by the laws or regulations in the locations where we operate.