at Sonesta International Hotels Corporation in Rosemont, Illinois, United States
Job Description
Job Description Summary
The Room Attendant sets the tone for Sonesta's mission by always going above and beyond for our guests. The role's primary responsibility is to maintain and clean guest rooms. The Room Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.
The ideal candidate has a passion for hospitality and providing exceptional guest service.
Job Description
Principle duties and responsibilities (Essential Functions) include:
- Clean and service rooms or areas according to established Sonesta standards and procedures including; making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
- Complete all pre-cleaning duties, including but not limited to; replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.
- Replenish chemical bottles.
- Check stocking levels of all consumables and replace when appropriate.
- Protect company assets and make sure equipment is working correctly.
- Complete accurately, and in a timely manner, any assigned paperwork.
- Report room status through hotel established system.
- Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls etc.)
- Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
- Deal with reasonable complaints/requests with professionalism and patience.
- Handle all lost and found items according to established procedures.
- Ensure overall guest satisfaction.
- Display professional appearance and demeanor at all times.
- Adhere to all housekeeping procedures and company policies.
- Attend departmental pre-shift and mandatory meetings.
- Ensure all amenities in checkout rooms are replaced and put back in order.
- Perform other duties as requested by management.
Qualifications and Skills
- Excellent organizational skills and attention to detail.
- Prioritization and time management skills.
- Able to maneuver linen carts weighing up to 140lbs.
- Able to work quickly without compromising quality.
- Ability to work with little supervision and maintain a high level of performance.
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Ensure overall guest satisfaction.
Additional Job Information/Anticipated
Pay Range
Work Environment
Guest rooms with potential for guest facing contact.
Physical Demands
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequent bending, kneeling and reaching.
- Ability to stand during entire shift.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights)
- Ten to twelve hour shifts sometimes required.
Education and Experience
Housekeeping experience in hotels preferred.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
