Customer Care Representative

at Quad City Bank & Trust in Davenport, Iowa, United States

Job Description

Quad City Bank & Trust is looking for a Customer Care Representatives to join our team. This position is primary responsible for meeting or exceeding customer expectations, by providing service to current and prospective customers. Answer phones to respond to general customer inquiries, digital or account maintenance and customer complaints.

Individuals in this position must thoroughly understand all the Bank's products and services to determine which best meets the customer's financial needs, developing relationships by processing the incoming calls professionally and in a courteously manner.

Ideal candidate must have a minimum of 2 years working in banking, customer service, or related experience. High School diploma or equivalent required. Strong customer service and outstanding business telephone etiquette a must.

Quad City Bank & Trust is a relationship-driven organization who values their employees as well as their community. Our goal is to provide exceptional customer service and make financial dreams a reality. We are a family-oriented company who values work-life balance and providing advancement opportunities to our employees. Quad City Bank & Trust opened in 1994 to provide the community with a local bank with a focus on building client relationships and hiring the best people to provide the best service, and that is still our #1 focus today. We are People you can bank on.

Pre-employment credit check, background checks, and drug screens are required.