at Consumers Credit Union in Lake Forest, Illinois, United States
Job Description
Description
At Consumers Credit Union, we're not just "The People in Your Corner," we're a certified Great Place to Work! We're currently looking for our newest group of Video Tellers! This is the perfect position for someone who wants to provide customer service by utilizing technology.
Our Video Tellers manage an interactive experience with members as they assist them with financial transactions by processing deposits, withdrawals, loan payments, and more via an interactive teller machine. These machines are similar to an ATM but more technologically advanced because they have video capabilities built in!
Work Location:
For onboarding and training you'll start onsite at our corporate office in Lake Forest for the first 90 days. Then you'll have an opportunity to consider a hybrid / flex schedule. Onsite schedules will be at our corporate office in Lake Forest, IL. Local Northern IL / Southern WI candidates only.
Duties and Responsibilities:
Help members in our banking branches by processing deposits, withdrawals, loan payments and other transactions via the Interactive Teller Machines (ITMs) while ensuring accuracy of transactions.
Educate members on the ease of using the technology to ensure they are comfortable with it and cross-sell credit union products and services.
Perform account maintenance including loan corrections, loan/account fee reversals, and transactional disputes related to the ITM channel.
Assist with decreasing risk and losses to the credit union by reviewing account activity and by gathering information required for compliance requirements.
Ensure policies, procedures, compliance, audits, quality control and balancing standards are adhered to.
Report equipment/systems issues, or other member-impacting concerns to appropriate management to ensure member satisfaction. You'll escalate concerns to the appropriate team or manager.
Collaborate with branch employees to create a partnership between the branch and video teller team when assisting members.
Qualifications:
H.S. Diploma or equivalent
Bi-lingual Spanish required
At least 1 year of customer service experience required, financial institution experience preferred
Customer service skills
Interpersonal and communication skills
Ability to multi-task
High proficiency in computer systems/software applications
Comfortable with being on camera
Flexibility to work 40 hours/week between the following hours:
Monday - Friday: 7:50AM - 6:10PM; Regular Saturdays: 7:50AM - 2:10PM.
When scheduled on Saturday you will get a day off during the week!
Compensation: Hourly rate + annual bonus plan + benefits eligibility including a pension plan that's paid by CCU and a 401k with company match.
With CCU you'll enjoy:
A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:
FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.
More about CCU:
We're Consumers Credit Union (CCU) and we're The People in Your Corner.
We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're... For full info follow application link.
"Equal Opportunity Employer
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: or 877-275-2228."
