Healthcare Customer Service Representative

at MultiPlan in Naperville, Illinois, United States

Job Description

Customer Service Representative/Service Advisor -- work from home
Inbound Call Center - $19.00/hour
Remote positions
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.
You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:
8:00 am and 8:00 pm ET
7:00 am and 7:00 pm CT, or
6:00 am and 6:00 pm MT.
Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.
Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance.
We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring.
We also have advancement and growth opportunities available to employees.
Find more information on what it's like to be a MultiPlan employee on our Careers page at multiplan.com
JOB ROLES AND RESPONSIBILITIES
Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.
Provide customer satisfaction to both internal and external customers.
Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
Collaborate, coordinate, and communicate across disciplines and departments.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate Company's Core Competencies and values held within.
Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.  Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled