Claims Adjuster (SCA) HHG/Military Move

at HomeSafe Alliance in Springfield, Illinois, United States

Job Description

Title:

Claims Adjuster (SCA) HHG/Military Move

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We are currently seeking a highly skilled and motivated Assistant Claims Manager to assist in all aspects of claims management, to support and promote process improvement methodologies and best practices that enhance claims service.

This is an SCA position .

Position Summary :

HomeSafe Alliance is seeking experienced Claims Adjustors with experience in HHG/Military Move to process and settle claims according to DOD regulations and/or account requirements within the required company timeframe. Adjust claims and make payments and chargeback assessments for cargo, property damage, inconvenience claims, and MCO Demand settlement according to company policies. The claims adjuster responds to internal and external customer disputes and inquiries according to company policies. Must be exceptionally customer service oriented, have effective listening, verbal, and written communication skills, and possess a friendly, helpful demeanor.

Required Education, Knowledge & Skills:

+ High school diploma, some college-related courses or Associates Degree desired

+ Previous claims adjusting experience preferred in personal property or cargo claims

+ Must be a U.S. citizen due to contractual requirements.

+ Excellent oral and written communication skills

+ Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint)

+ Detail-oriented with superior organizational and time management skills

+ Positive interpersonal and problem-resolution skills

Job Functions:

+ Analyze, process, and settle incoming DOD claims in accordance with company policies and within assigned time limits (and per DOD regulations if applicable), assuring that an average claims settlement quota per week is met. This includes cargo, property, and inconvenience claims as assigned.

+ Assess claims liability and chargebacks in accordance with contracts and policies, including providing advance notice of chargeback to agents.

+ Respond to internal and external customer disputes and inquiries, assuring timely response per company policy whether the dispute is in writing or by phone.

+ Utilize the internet as a source for dollar amount comparisons

+ Pay routine repair invoices

+ Answer and direct incoming calls

+ Provide excellent customer service using sound judgment and decision making

+ Strong time management and organization skills with the ability to prioritize and complete assignments on schedule

+ Professional, friendly customer-centered demeanor

+ Ensure claims files are properly documented and claims coding is accurate

+ Typing, filing, scanning, copying, and general office clerical duties

+ Ability to interpret procedures and ensure understanding of compliance

+ Performs other job-related duties as needed

Note : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee provided high speed internet is required.

Inclusion and Diversity at HomeSafe Alliance:

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

HomeSafe? – Delivering Solutions, Changing the World.

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

A t HomeSafe, We Deliver.

Fraud Alert

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