Software Specialist

at Zurich NA in Springfield, Illinois, United States

Job Description

Software Specialist

115181

Zurich North America is hiring an Software Specialist to join our team! We are open to hiring talent any where within U.S. remotely.

Position Summary:

This role conducts software-related training sessions to improve individual, agency, and organizational performance, while also provide an effective level of customer support involved software usage issues and needs. Confer with customers by phone, email or in person to provide information about software functionality and features and when issues are identified, provide the proper resolution to the customer.

Responsibilities:

+ Utilizes business, technology, organizational change, and collaborative skills to work with cross-functional resources to develop and deploy implementation strategies and deliverables.

+ Keep records of customer interactions or transactions, recording details of inquiries and usage issues, as well as actions taken.

+ Applies knowledge of the business objectives, processes, products, and services in order to develop recommendations for new programs and/or initiatives to solve business challenges.

+ Builds strong relationships across the business.

+ Act as a liaison between customers and product teams for all implementation activities.

+ Assists with, and may deliver, change management planning and execution (e.g., training, communications) to support the implementation of solutions and initiatives that support strategic and operational priorities.

+ Develop user test cases and participate in UAT for technology solutions.

+ Assists in the development, and implementation of technical training plans and programs.

+ Delivers technical training the business.

+ Serves as a Subject Matter Expert (SME) for technical training content and product meetings.

+ Identifies opportunities for improvement and coordinates action plans with manager.

This position will require Travel: 40 -50%.

Basic Qualifications:

+ Bachelors Degree and 4 or more years of experience in the Insurance or Operations areaOR

+ High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations areaOR

+ Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations areaAND

+ Project management experience

Preferred Qualifications:

+ Ability to communicate with all levels of the organization from entry level to senior leaders

+ Ability to develop collaborative relationships

+ Change management, process management, and negotiation skills

+ Strong verbal and written communication skills

+ Data analysis, analytical, and problem-solving skills

+ Experience with the training life cycle from needs assessment through evaluation

+ Experience with Go To Webinar, Microsoft suite and similar course development tools

+ Ability to troubleshoot complex software issues to provide accurate support to all customers.

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Clickhere (https://www.zurichna.com/careers/benefits) . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $63,300.00 – $103,700.00.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM – Remote Work (US)

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-KJ1 #LI-REMOTE